Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Grace Dillon

Columbia

Summary

Dynamic Shift Manager at Zaxbys with a strong focus on customer service and employee training. Proven ability to enhance team performance and resolve issues effectively, leading to improved guest satisfaction. Skilled in cash handling and decision-making, fostering a positive work environment while maximizing profitability through strategic inventory management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager

Zaxbys
03.2024 - Current
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained new staff on food safety standards and operational procedures.
  • Assisted management in maintaining a clean and organized work environment for staff and customers.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Tutor

Grow In Grace Tutoring
08.2024 - 05.2025
  • Facilitated individualized tutoring sessions to enhance student understanding and engagement in subject matter.
  • Developed customized lesson plans based on student needs and learning styles to promote academic growth.
  • Utilized educational technologies and resources to support interactive learning experiences.
  • Assessed student progress through regular evaluations and provided constructive feedback for improvement.
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

High School Diploma -

Columbia Central High School
Columbia, TN
02-2026

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Opening and closing procedures
  • Payment processing
  • Flexible schedule

Accomplishments

  • Achieved Shift Manager through effectively helping with everyday issues.
  • Certified Manager for the Zaxby's franchise.

Certification

  • Certified Shift Manager, Zaxby's - 2025-present.

Interests

  • Cooking
  • I enjoy helping others and giving back to the community
  • Animal Care
  • Music
  • Watching Movies and TV Shows
  • Road Trips
  • Baking
  • Math

Timeline

Tutor

Grow In Grace Tutoring
08.2024 - 05.2025

Shift Manager

Zaxbys
03.2024 - Current

High School Diploma -

Columbia Central High School

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Grace Dillon