GRACE NUTT
Murfreesboro
Summary
Reliable professional with over 14 years of experience in customer service, 4 years of experience in teaching and over 3 years of experience in telecommunications. Proficient in providing knowledge of products, services, and skills. An active listener who responds appropriately to customer's needs and communicates effectively with clients and peers.
Overview
17
17
years of professional experience
Work History
Sales Consultant
CarMax
09.2019 - 04.2024
- Worked remotely for the call center for a year to assist customers in their car shopping journey.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Used sales techniques to understand customer needs and recommend relevant products and services.
Caregiver
Caring Companions
11.2018 - 07.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Communicate with client's relatives and case workers and update them on the client's well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
Switchboard Operator
O-Tech Solutions
12.2014 - 09.2018
- Received customers in the Base Communications Office for Naval Support Activity Mid-South.
- Operated multi-line phone and switchboard to connect callers with appropriate personnel or department.
- Provided knowledge of base operations to inquirers.
Sales Associate and Crochet Teacher
Michaels
08.2012 - 12.2014
- Created lesson plans and taught students how to crochet.
- Gave a tour of the yarn department to students and shared product knowledge to increase sales.
- Worked on detail team to clean, update inventory, and restock shelves.
Sales Associate
Walgreens
09.2010 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Private Cello Teacher
University of Texas at Arlington
08.2007 - 09.2009
- Taught middle school and high school students to play cello.
- Developed custom lesson plans tailored to each student.
- Diagnosed issues students were having and track progress.
Education
High School -
Memorial High School
05.2007
Skills
- Conflict resolution
- Creative problem solving
- Teaching
- Customer service
- Interpersonal communication skills
- Teamwork
- Time management
Timeline
Sales Consultant
CarMax
09.2019 - 04.2024
Caregiver
Caring Companions
11.2018 - 07.2019
Switchboard Operator
O-Tech Solutions
12.2014 - 09.2018
Sales Associate and Crochet Teacher
Michaels
08.2012 - 12.2014
Sales Associate
Walgreens
09.2010 - 12.2011
Private Cello Teacher
University of Texas at Arlington
08.2007 - 09.2009
High School -
Memorial High School
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