Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Thomas

Nashville

Summary

Detail-oriented professional with strong customer service and training program development skills. Committed to enhancing guest experiences and fostering a culture of collaboration within teams.

Overview

7
7
years of professional experience

Work History

Server

The Henry
Nashville
01.2026 - Current
  • Provided exceptional service to high volume of daily customers.
  • Assisted guests with menu selections and dietary inquiries.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

New Restaurant Openings Trainer

Fox Restaurant Concepts
Phoenix
02.2025 - Current
  • Facilitated interactive workshops to improve team knowledge and service techniques.
  • Delivered feedback sessions to employees, promoting continuous learning and improvement.
  • Implemented training programs that aligned with company values and operational goals.
  • Collaborated with leadership to promote a culture of learning within the organization.
  • Created and offered additional materials to enhance training.

Server

Culinary Dropout
Phoenix
02.2022 - 01.2026
  • Trained new servers on restaurant policies and service standards.
  • Provided exceptional customer service to enhance dining experience.
  • Advanced from Host to Server based on performance, efficiency, and reliability within the first year.
  • Attended classes to become a Certified Trainer for the company, in order to teach and guide new hires.

Interior Stylist

West Elm
Scottsdale
10.2018 - 01.2022
  • Collaborated with clients to identify aesthetic preferences and spatial requirements.
  • Developed mood boards to effectively visualize design concepts and color palettes.
  • Conducted in-home consultations to assess spaces and recommend enhancements.
  • Managed budgets while maintaining high-quality standards throughout projects.
  • Assisted in selecting textiles, finishes, and accessories to elevate design appeal.
  • Designed engaging spaces within brick-and-mortar stores for client visits.

Education

Arizona State University
Tempe, AZ
01-2022

Boulder Creek High School
Anthem, AZ
01-2018

Skills

  • Training program development
  • Customer relationship management
  • Service techniques
  • Feedback delivery
  • Team collaboration
  • Hospitality

Timeline

Server

The Henry
01.2026 - Current

New Restaurant Openings Trainer

Fox Restaurant Concepts
02.2025 - Current

Server

Culinary Dropout
02.2022 - 01.2026

Interior Stylist

West Elm
10.2018 - 01.2022

Arizona State University

Boulder Creek High School
Grace Thomas