Gracie Goodwin
Phillips Inc.
Jefferson City,TN
1
Certification
2
years of professional experience
Detail-oriented professional skilled in coordinating priorities and managing data to support operational objectives. Expertise in analysis, communication, and problem-solving enhances collaboration across teams. Focused on accuracy and continuous improvement to deliver high-quality results in fast-paced environments.
Work History
Telematics Administrator
7 Months- Administered telematics operations for a fleet of hundreds of vehicles, enhancing accurate reporting, compliance monitoring, and driver accountability.
- Streamlined fleet reporting processes by developing standardized safety and compliance reports used by management for decision-making.
- Improved visibility into driver behavior and vehicle utilization through detailed analysis of telematics and safety event data.
- Led the transition from Motive to Samsara telematics platforms, coordinating hardware installations, data validation, and reporting continuity.
- Reduced compliance risks by proactively tracking traffic violations, safety coaching requirements, hours of service requirements, and inspection deficiencies.
Customer Care Representative
1 Year 3 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management, enhancing user experience and satisfaction.
- Processed prescription orders accurately, ensuring compliance with company policies.
- Collaborated with team members to streamline service processes and improve efficiency.
Receptionist
4 Months- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled incoming calls and inquiries, providing accurate information to clients and vendors.
- Assisted in coordinating office communications, enhancing interdepartmental collaboration.
- Maintained organized filing systems, improving document retrieval efficiency for staff.
- Conducted final quality control checks on all marketing materials and deliverables to ensure accuracy and consistency before client delivery.
- Coordinated and managed shipping logistics for clients, ensuring timely and secure delivery of marketing products.
Education
Bachelor of Science - Business Management
- Dean's List Fall 2023-Summer 2025
- Honoree of Cum Laude
- Rollins COBA Differential Scholarship Recipient
- 3.51 GPA
Associate of Science - General Studies
- Dean's List Fall 2021-Spring 2023
- Honoree of Cum Laude
Skills
Data analysis
Documentation skills
Attention to detail
File management
Problem resolution
Customer service
Effective communication
Team collaboration
Data analysis
Microsoft Office Proficiency
Certification
Excel Specialist Certification
Timeline
Telematics Administrator
Phillips Inc.
01.2026 - CurrentRead More
Customer Care Representative
CVS Caremark
10.2024 - 01.2026Read More
Receptionist
Keener Marketing
05.2024 - 09.2024Read More
University of Tennessee At Chattanooga
Bachelor of Science from Business Management
Read More
Roane State Community College
Associate of Science from General Studies
Read More