Bella Hawk
Fairview
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trainer
Shake Shack
12.2021 - Current
- I have learned how to quickly and efficiently get orders out to guest and ensuring accuracy every time
- During my employment, I quickly advanced from team member to cross trainer
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Increased employee competency with creation of targeted skill development paths.
- Revolutionized safety training, significantly reducing workplace accidents.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
Manager
Skyzone Nashville-Brentwood
08.2020 - Current
- I manage the team throughout shifts and conflicts with guest while meeting sales goals and providing adequate customer service
- I was promoted within two months here and have since received a promotion for training coordinator as well as the Sales Team manager
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - Health Sciences
Columbia State Community College
Columbia, TN12-2025
High school diploma -
Fairview High School
Fairview, TN05.2022
Skills
- Problem management
- Computer skills
- Incident management
- Supervising experience
- Leadership
- Customer service
- Management
- Change manageme
- Basic math
- Team management
- Problem management (3 years)
- Communication skills
- Planning and coordination
- Creative problem solving
- Public speaking
- Group and individual instruction
- First aid
- Assessment techniques
- Consistent approach
- Attention to detail
- Decision-making
- Critical thinking
- Clear communication
- Relationship building
- Job skill building
Certification
TABC Certified, 11/01/22, 11/01/27, TABC license certification
Timeline
Trainer
Shake Shack
12.2021 - Current
Manager
Skyzone Nashville-Brentwood
08.2020 - Current
No Degree - Health Sciences
Columbia State Community College
High school diploma -
Fairview High School
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