Gracie Marcum
Sparta
Summary
Proactive hostess with a focus on complex problem-solving and maintaining cleanliness. Expertise in managing large party reservations and facilitating smooth communication between guests and staff to ensure exceptional service.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Casa Marina
Sparta
12.2022 - Current
- Coordinated with kitchen staff to ensure timely table readiness.
- Facilitated smooth guest flow by efficiently managing seating arrangements.
- Maintained cleanliness and organization of waiting areas to enhance guest comfort.
- Responded promptly to guest inquiries to ensure satisfaction and address concerns.
- Collaborated with servers to enhance communication regarding guest preferences.
- Created a welcoming atmosphere through friendly and professional guest interactions.
- Managed large party reservations and special requests with attention to detail.
- Organized and prioritized waitlist to maximize seating efficiency during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Answered telephone to provide dining information and take reservations.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Adhered to all safety regulations set forth by the restaurant management team.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Took reservations from patrons by phone or online.
- Accepted payments from guests for dine-in and take-out foods.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
High School Diploma -
White County High School
Sparta, TN12-2025
Skills
- Communication skills
- Team collaboration
- Problem resolution
- Friendly demeanor
- Complex Problem-solving
- Task prioritization
- Reading comprehension
- Special needs support
- Patience and empathy
- Outdoor play supervision
- Music and movement
- Cleaning and sanitizing
- CPR training
- Health and safety
- Special needs care
- Infant care
- Flexible work schedule
Custom Section 1
- Juan Delacerda 1-731-225-1552
- Linda Walker 1-629-215-5821
- Jason Meadows 1-931-254-0948
Timeline
Restaurant Hostess
Casa Marina
12.2022 - Current
High School Diploma -
White County High School