Gracie Rogers
Hollow Rock,TN
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective issue resolution and team collaboration. Recognized for maintaining a balanced cash drawer and implementing promotions that boosted sales performance. Strong communicator with a commitment to integrity and reliability.
Overview
20
20
years of professional experience
Work History
Cashier/Sales Associate
Walmart
09.2014 - Current
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to improve service delivery and workflow.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels, restocking items as necessary to reduce shortages.
- Implemented promotions and discounts effectively to drive sales performance.
- Ensured compliance with company policies during cash handling operations.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Security Officer
G4S Secure Solutions
11.2013 - 12.2013
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Collaborated with team members to develop and implement security protocols.
- Maintained accurate logs of daily activities and incidents for recordkeeping.
- Assisted in training new officers on company policies and emergency procedures.
- Evaluated security systems, recommending upgrades to improve effectiveness.
- Developed rapport with staff and visitors, fostering a secure environment through communication.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Store Manager
Tricorpamusements
05.2006 - 11.2008
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to improve service delivery and workflow.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels, restocking items as necessary to reduce shortages.
- Implemented promotions and discounts effectively to drive sales performance.
- Ensured compliance with company policies during cash handling operations.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NHHigh School Diploma - General Studies
Carman Ainsworth
Flint, MI06.2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Retail merchandising
Timeline
Cashier/Sales Associate
Walmart
09.2014 - Current
Security Officer
G4S Secure Solutions
11.2013 - 12.2013
Store Manager
Tricorpamusements
05.2006 - 11.2008
High School Diploma - General Studies
Carman Ainsworth
Bachelor of Arts - Communications
Southern New Hampshire University