Graham Sawyer
Columbia
Summary
Dynamic Regulatory Officer III with a proven track record at the Tennessee Alcoholic Beverage Commission, excelling in compliance monitoring and legal research. Skilled in developing policies that enhance operational integrity while fostering strong relationships. Adept at identifying risks and implementing solutions, demonstrating both analytical prowess and effective communication.
Overview
13
13
years of professional experience
Work History
Regulatory Officer III
Tennessee Alcoholic Beverage Commission
01.2021 - Current
- Enhanced regulatory compliance by developing and implementing effective policies and procedures.
- Developed strong working relationships with regulators, enhancing trust and cooperation in addressing compliance matters.
- Leveraged strong analytical skills to assess complex situations, identifying potential risks and proposing solutions for mitigation.
- Collaborated with cross-functional teams to ensure a comprehensive understanding of regulations and their impact on operations.
Assistant Manager / Kitchen Manager
Zanders Wood Fired Pizza
08.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bartender Shift Manager
Brewhouse South
10.2016 - 07.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Head Waiter
Bonefish Grill Restaurants
01.2017 - 04.2019
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Bar Manager
Brixx Wood Fired Pizza
06.2012 - 03.2015
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Pro Shop Attendant
Forrest Crossing Golf Course
06.2012 - 03.2015
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
Education
No Degree - Integrated Studies
Middle Tennessee State University
Murfreesboro, TN12-2027
Skills
- Legal research
- Documentation review
- Compliance monitoring
- Auditing procedures
Timeline
Regulatory Officer III
Tennessee Alcoholic Beverage Commission
01.2021 - Current
Assistant Manager / Kitchen Manager
Zanders Wood Fired Pizza
08.2019 - 01.2021
Head Waiter
Bonefish Grill Restaurants
01.2017 - 04.2019
Bartender Shift Manager
Brewhouse South
10.2016 - 07.2019
Bar Manager
Brixx Wood Fired Pizza
06.2012 - 03.2015
Pro Shop Attendant
Forrest Crossing Golf Course
06.2012 - 03.2015
No Degree - Integrated Studies
Middle Tennessee State University
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