Gray West
Mount Carmel
Summary
Experienced Branch Service Manager with a strong background in diesel mechanics and a motivational and encouraging style. Skilled trainer, problem-solver, and planner who effectively handles routine and complex job functions to drive business success. Highly organized and proactive professional with excellent communication skills and a positive attitude. Proven expertise in customer service and branch management, bringing a skill set that includes team leadership, operations optimization, and conflict resolution. Focus on collaboration and adaptability to changing needs ensures consistently high standards and results. Reliable with proficiency in workflow management, staff training, client satisfaction, and managing budgets to maximize profit.
Overview
5
5
years of professional experience
Work History
Branch Service Manager
Penske Truck Leasing
06.2024 - Current
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Conduct regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Oversee 16 employees including two Maintenance Supervisors to insure that we are providing quality work to maximize vehicle performance and minimize down time for our customers.
- Oversee all maintenance related expenses to make sure we are on track each month to hit our fiscal goals and generate the most profit month to month.
- Provide training for the technicians and Maintenance Supervisors to ensure we are keeping up with OEM standards and warranty work to maximize productivity and efficiency.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless workflow in and out of our facility.
- Manage Fleet size and inventory of units based off the needs of customers and comparing the potential revenue against the depreciation and maintenance cost of the units.
- Ensure all sale trucks are up to company standard and prepped for sale to maximized gain on sale for each unit.
Maintenance Supervisor
Penske Truck Leasing
06.2023 - 06.2024
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 7 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Oversaw a fleet of over 700 units out of the location insuring that each unit was well maintained for minimal downtime for our customers.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Directly oversaw and worked closely with a national account that had over 160 tractors and trailers with us.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless workflow in and out of our facility.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
Maintenance Supervisor
Penske Truck Leasing
02.2022 - 06.2023
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 8 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Oversaw a fleet of over 1,600 units out of the location insuring that each unit was well maintained for minimal downtime for our customers.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless workflow in and out of our facility.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
Diesel Mechanic
Penske Truck Leasing
06.2021 - 02.2022
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
Lead Diesel Mechanic, Shop Manager
Richline Motorsports
01.2020 - 06.2021
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Put in new vehicle systems and components.
- Performed maintenance of fluid levels, air filter, tire pressure and more as part of service orders.
- Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Evaluated all vehicle systems to assess function and uncover defects.
- Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
- Reviewed repairs with customers and advocated for vehicle safety.
- Placed orders for parts necessary to complete vehicle repairs and installations.
- Achieved cost-savings by developing functional solutions to production line and installing problems.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Associate of Applied Science - Diesel Equipment Technology, With Honors
Greenville Technical College
Greenville, SC09.2019
Skills
- Solid independent worker with a strong work ethic
- Vehicle system analysis and diagnostics; troubleshooting
- Engine repairs
- Dealership management and scheduling
- Staff training and development
- Budget management
- Detail oriented focus on company, OEM, and OSHA standards
- Accounts receivable
- Motivating staff to maximize efficiency
- Accounts payable
- Operations management
Timeline
Branch Service Manager
Penske Truck Leasing
06.2024 - Current
Maintenance Supervisor
Penske Truck Leasing
06.2023 - 06.2024
Maintenance Supervisor
Penske Truck Leasing
02.2022 - 06.2023
Diesel Mechanic
Penske Truck Leasing
06.2021 - 02.2022
Lead Diesel Mechanic, Shop Manager
Richline Motorsports
01.2020 - 06.2021
Associate of Applied Science - Diesel Equipment Technology, With Honors
Greenville Technical College
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