Summary
Overview
Work History
Education
Timeline
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Grayson Junkin

Gallatin

Summary

Reliable and efficient Special Events Attendant with strong communication and operational skills. Experienced in handling multiple responsibilities in fast-paced, high-traffic event environments. Consistently delivers a proactive approach to problem-solving, ensuring smooth event operations and an exceptional guest experience. Committed to supporting team goals, maintaining high service standards, and optimizing operational processes for maximum efficiency.

Overview

3
3
years of professional experience

Work History

Special Events Attendant

Gaylord Opryland
10.2023 - Current
  • Delivered exceptional customer service to ensure guest satisfaction and safety across various attraction and retail environments.
  • Operated attractions with consistency and care, assisting guests—including those with accessibility needs—to ensure a safe and enjoyable experience.
  • Promoted and sold retail merchandise and event tickets by providing accurate, up-to-date information and utilizing effective communication techniques.
  • Handled transactions efficiently using a POS system for both merchandise and ticket sales.
  • Responded promptly and courteously to guest inquiries, demonstrating in-depth knowledge of the resort and its offerings.
  • Provided clear and accurate directions to guests, enhancing the overall resort experience through proactive support.
  • Ensured compliance with all company policies, including timely reporting of accidents, injuries, and safety concerns.
  • Maintained a sharp, professional appearance in accordance with company uniform standards.
  • Safeguarded confidential and proprietary company information in all interactions and responsibilities.
  • Warmly welcomed all guests and consistently adhered to brand service standards.
  • Anticipated and addressed guest needs proactively and with enthusiasm.
  • Communicated clearly and professionally with guests and co-stars, both in person and over the phone.
  • Built and maintained positive working relationships with co-stars to support a collaborative workplace.
  • Adhered to all quality service standards and operational procedures to ensure consistent guest satisfaction.
  • Assisted in training new co-stars as requested by leadership to support daily operations and team success.

Video Editor

Freelance
08.2022 - 10.2023
  • Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital management system.
  • Utilized Adobe Premiere to manipulate, splice, and sync video footage.
  • Managed multiple projects simultaneously to meet deadlines.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
  • Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
  • Delivered edits on time for reviews and final delivery.

Education

Bachelor of Arts - Film And Video Production

Hofstra University
Hempstead, NY
05-2022

Timeline

Special Events Attendant

Gaylord Opryland
10.2023 - Current

Video Editor

Freelance
08.2022 - 10.2023

Bachelor of Arts - Film And Video Production

Hofstra University

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Grayson Junkin