James J GREENE
Greeneville,TN
Summary
Forward-thinking team leader with a proven track record of efficiently operating departments to meet goals. Demonstrated success in aligning employees with roles that optimize their performance. Proactive and hardworking individual dedicated to continuous operational improvement. Known for strong leadership and problem-solving abilities, committed to streamlining operations to reduce costs and enhance organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Director of Operations
Express Employment Professionals
08.2024 - Current
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
Express Employment Professionals
08.2023 - 08.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Business Developer
Express Employment Professionals
12.2022 - 08.2023
- Conduct an average of 25 face to face contacts a day
- Ensures documentation is done correctly and accurately
- Utilize VPN to complete work related tasks.
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Negotiated, prepared, and signed contracts with clients.
- Worked with existing customers to increase purchases of products and services.
- Evaluated client business needs and matched customers to appropriate products and resources.
Shipping & Receiving Specialist
Package Express Centers
11.2021 - 12.2022
- Processes an average of 15 invoices daily
- Troubleshoots hardware and software issues with customers computers
- Ensures the calibration of shipping scales is maintained
- Processes returns from customers and test for functionality
- Maintains cleanliness of facility
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Animal Control Officer
Greene County Government
08.2020 - 05.2021
- Ensured daily tasks were completed from cleaning to interacting with the public
- Coordinated with local law enforcement to effectively accomplish likeminded tasks
- Performed daily patrols of high traffic areas
- Consulted with local veterinarians during welfare investigations
- Processed necessary paperwork as required by the state daily
- Implemented trap, neuter and release programs to manage local feral cat population.
- Unloaded and impounded animals received from animal control and public.
- Captured domestic and wild animals.
- Investigated and gathered information regarding animal-related complaints.
Security Forces Patrolman
United States Air Force, USAF
01.2017 - 05.2020
- Managed installation access control identification proofing and vetting process
- Lead common security forces activities including installation, weapons system and resource security
- Operated security console equipment to monitor and control access.
- Obtained an active Secret Clearance
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Patrolled grounds to monitor status and safety of premises.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Responded to emergency situations quickly and calmly for professional support.
- Observed CCTV cameras to detect potential threats and respond accordingly.
Education
Associate of Applied Science - Information Technology
DeVry University
Lisle, IL08-2024
High School Diploma -
Greeneville High School
Greeneville, TN05-2016
Skills
- Production
- Health and safety compliance
- Performance reporting
- Incidents management
- Business development
- Strategic partnerships
- Contract development
- Delegation
- Schedule management
- Conflict mediation
- Negotiation
Timeline
Director of Operations
Express Employment Professionals
08.2024 - Current
Operations Manager
Express Employment Professionals
08.2023 - 08.2024
Business Developer
Express Employment Professionals
12.2022 - 08.2023
Shipping & Receiving Specialist
Package Express Centers
11.2021 - 12.2022
Animal Control Officer
Greene County Government
08.2020 - 05.2021
Security Forces Patrolman
United States Air Force, USAF
01.2017 - 05.2020
Associate of Applied Science - Information Technology
DeVry University
High School Diploma -
Greeneville High School
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