Greg Campbell
Signal Mountain
Summary
Accomplished Operations Supervisor with a proven track record at BlueCross BlueShield of Tennessee, enhancing team productivity and customer satisfaction through effective operations management and staff supervision. Skilled in Six Sigma methodologies and adept at fostering employee development, significantly reducing turnover. Achieves operational excellence by implementing quality control systems and maintaining high performance standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Supervisor, PIO Provider Service
BlueCross BlueShield of Tennessee
10.2024 - Current
- Managed daily operations for optimal performance of Customer Service team.
- Hiring, developing, motivating and coaching the operations staff.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensure compliance with company policies.
- Reduce employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implement quality control to reduce errors, resulting in increased customer satisfaction.
Operations Supervisor, BlueCard Home Claims
BlueCross BlueShield of Tennessee
11.2011 - 10.2024
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensure compliance with company policies.
- Reduce employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implement quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Ensure Performance Guarantees are met
- Voting member of BCBST Member Grievance Committee
Medical Records Supervisor
BlueCross BlueShield of Tennessee
06.2010 - 11.2011
Provider Service Supervisor
BlueCross BlueShield of Tennessee
12.2008 - 06.2010
BlueCard Host Claim Processor
BlueCross BlueShield of Tennessee
05.2007 - 12.2008
Customer Service Supervisor
Cigna Healthcare
09.2004 - 01.2007
- Responsible for a team of 30 Customer Service Associates on a National Book of Business.
- Effectively built and executed on the service strategy that supported Cigna growth.
- Help attract, hire, retain and develop talented personnel.
- Execute the service and inventory commitments while continuing to improve service quality.
- Monitor service metrics to ensure performance guarantees were met.
Appeals Coordinator
Cigna Healthcare
06.2002 - 09.2004
Correspondence Specialist
Cigna Healthcare
05.2001 - 06.2002
Customer Service Representative
Cigna Healthcare
06.2000 - 05.2001
Education
Associate of Science - Criminal Justice
Chattanooga State Community College
Chattanooga, TN12.1993
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Employee Development
- Six Sigma Yellow and Greenbelt Certified
Certification
- Six Sigma Certification
Timeline
Operations Supervisor, PIO Provider Service
BlueCross BlueShield of Tennessee
10.2024 - Current
Operations Supervisor, BlueCard Home Claims
BlueCross BlueShield of Tennessee
11.2011 - 10.2024
Medical Records Supervisor
BlueCross BlueShield of Tennessee
06.2010 - 11.2011
Provider Service Supervisor
BlueCross BlueShield of Tennessee
12.2008 - 06.2010
BlueCard Host Claim Processor
BlueCross BlueShield of Tennessee
05.2007 - 12.2008
Customer Service Supervisor
Cigna Healthcare
09.2004 - 01.2007
Appeals Coordinator
Cigna Healthcare
06.2002 - 09.2004
Correspondence Specialist
Cigna Healthcare
05.2001 - 06.2002
Customer Service Representative
Cigna Healthcare
06.2000 - 05.2001
- Six Sigma Certification
Associate of Science - Criminal Justice
Chattanooga State Community College
Similar Profiles
Chrissy StaplesChrissy Staples
Senior Customer Service Professional at BlueCross BlueShield of Tennessee Inc.Senior Customer Service Professional at BlueCross BlueShield of Tennessee Inc.
Elena SerafinoElena Serafino
Claims Examiner II at BlueCross BlueShield Of TennesseeClaims Examiner II at BlueCross BlueShield Of Tennessee
Chanele BlalockChanele Blalock
Supervisor of Onsite Insurance Staff at BlueCross BlueShield of Tennessee Inc.Supervisor of Onsite Insurance Staff at BlueCross BlueShield of Tennessee Inc.