Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gregory Carlisle

Chuckey

Summary

Talented and motivated store manager with over 20 years of management experience that strives for excellent customer service and excels in daily business operation. I excel in strength to be challenged and the ability to overcome obstacles. I hold myself accountable everyday to strive for excellence. I feel I would be a great asset to any organization.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Service Manager

Porters Tires
Johnston City, TN
06.2024 - Current
  • Managed daily operations and service delivery for customer satisfaction.
  • Oversee and delegate work in a full-service repair shop with eight technicians, as well as being a part of the hiring and training process.
  • Handled customer issues and concerns in a professional and timely manner, as well as kept customers up to date with the status of repairs.
  • Create and build service orders for customers' needed repairs, and advise customers on needed service.
  • Worked and developed relationships with parts and tire suppliers to meet needs of shop production.
  • Worked with Manager and front counter associates to achieve and exceed shops goals and expectations

Service Advisor

Lakeland Automall ( FORD )
Lakeland, FL
12.2023 - 06.2024
  • Greeted customers and identified needs with professionalism.
  • Provided accurate estimates for repair costs, labor times, and parts prices.
  • Maintained detailed records of customer interactions and transactions.
  • Assisted in scheduling service appointments for vehicle maintenance.
  • Inspected vehicles to identify necessary repairs and advised customers.
  • Reviewed completed service orders to ensure compliance with dealership standards.
  • Utilized the factory and various warranty companies for customer repairs.
  • Worked with various fleet management services
  • Responded promptly to customer inquiries via phone, email, or in-person.

Service Manager

Topper King
Brandon , FL
09.2022 - 11.2023
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Oversee quality inspection and delivery as well as demonstrate use of final installed products to customers.
  • Create and coordinate scheduling with technicians

Service Manager

Firestone Auto Care
Brandon, FL
11.2021 - 09.2022
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to issues.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through key metrics analysis.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.

General Manager

Americas Oil Express
Ruskin, FL
10.1997 - 11.2021
  • Hold employees accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
  • Managed performance of employees by conducting performance appraisals and recommending promotions
  • Support back office procedures, including hiring and employment processes
  • Advance store sales position, restructuring policies and modeling customer service techniques to employees
  • Recognized for excellence in building and motivating employee moral and company policy recognition
  • Recognized for excellence in customer service by building up a customer base and creating personal relationships with my customers on a business level
  • Manage inventory levels of store products and supplies by recognizing and maintaining proper reorder points
  • Responsible for daily opening and closing procedures of store function

Education

High School Diploma -

Bloomingdale Senior High School
Valrico, FL

Skills

  • Quality control
  • Inventory management
  • Customer relationship management
  • Repair estimation
  • Workflow optimization
  • Team leadership
  • Technical troubleshooting
  • Task delegation
  • CDK efficient

Certification

  • CDK efficient
  • ASE G2

Timeline

Service Manager

Porters Tires
06.2024 - Current

Service Advisor

Lakeland Automall ( FORD )
12.2023 - 06.2024

Service Manager

Topper King
09.2022 - 11.2023

Service Manager

Firestone Auto Care
11.2021 - 09.2022

General Manager

Americas Oil Express
10.1997 - 11.2021

High School Diploma -

Bloomingdale Senior High School
Gregory Carlisle