Gregory Carlisle
Chuckey
Summary
Talented and motivated store manager with over 20 years of management experience that strives for excellent customer service and excels in daily business operation. I excel in strength to be challenged and the ability to overcome obstacles. I hold myself accountable everyday to strive for excellence. I feel I would be a great asset to any organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Manager
Porters Tires
Johnston City, TN
06.2024 - Current
- Managed daily operations and service delivery for customer satisfaction.
- Oversee and delegate work in a full-service repair shop with eight technicians, as well as being a part of the hiring and training process.
- Handled customer issues and concerns in a professional and timely manner, as well as kept customers up to date with the status of repairs.
- Create and build service orders for customers' needed repairs, and advise customers on needed service.
- Worked and developed relationships with parts and tire suppliers to meet needs of shop production.
- Worked with Manager and front counter associates to achieve and exceed shops goals and expectations
Service Advisor
Lakeland Automall ( FORD )
Lakeland, FL
12.2023 - 06.2024
- Greeted customers and identified needs with professionalism.
- Provided accurate estimates for repair costs, labor times, and parts prices.
- Maintained detailed records of customer interactions and transactions.
- Assisted in scheduling service appointments for vehicle maintenance.
- Inspected vehicles to identify necessary repairs and advised customers.
- Reviewed completed service orders to ensure compliance with dealership standards.
- Utilized the factory and various warranty companies for customer repairs.
- Worked with various fleet management services
- Responded promptly to customer inquiries via phone, email, or in-person.
Service Manager
Topper King
Brandon , FL
09.2022 - 11.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Oversee quality inspection and delivery as well as demonstrate use of final installed products to customers.
- Create and coordinate scheduling with technicians
Service Manager
Firestone Auto Care
Brandon, FL
11.2021 - 09.2022
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to issues.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
General Manager
Americas Oil Express
Ruskin, FL
10.1997 - 11.2021
- Hold employees accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Managed performance of employees by conducting performance appraisals and recommending promotions
- Support back office procedures, including hiring and employment processes
- Advance store sales position, restructuring policies and modeling customer service techniques to employees
- Recognized for excellence in building and motivating employee moral and company policy recognition
- Recognized for excellence in customer service by building up a customer base and creating personal relationships with my customers on a business level
- Manage inventory levels of store products and supplies by recognizing and maintaining proper reorder points
- Responsible for daily opening and closing procedures of store function
Education
High School Diploma -
Bloomingdale Senior High School
Valrico, FLSkills
- Quality control
- Inventory management
- Customer relationship management
- Repair estimation
- Workflow optimization
- Team leadership
- Technical troubleshooting
- Task delegation
- CDK efficient
Certification
- CDK efficient
- ASE G2
Timeline
Service Manager
Porters Tires
06.2024 - Current
Service Advisor
Lakeland Automall ( FORD )
12.2023 - 06.2024
Service Manager
Topper King
09.2022 - 11.2023
Service Manager
Firestone Auto Care
11.2021 - 09.2022
General Manager
Americas Oil Express
10.1997 - 11.2021
High School Diploma -
Bloomingdale Senior High School