Gregory Rohan
Columbia
Summary
Results-driven sales and operations leader with over 14 years of experience across retail and eCommerce. Known for achieving 20-30% month-over-month sales growth by leading with trust, qualifying with care, and closing with confidence. Committed to treating every guest like family while delivering high-value outcomes. Expert in driving repeat and referral business and guiding buyers to their perfect fit - whether in-store or online.
Overview
22
22
years of professional experience
Work History
Store Manager / Sales Lead
Electronic Express
08.2010 - 07.2025
- Delivered consistent monthly sales growth between 20-30%, leading a top-performing team
- Built strong rapport with guests through empathy, enthusiasm, and listening
- Presented tailored solutions aligned to each guest's budget, preferences, and lifestyle goals
- Proactively overcame objections and offered alternatives that better fit customer needs
- Asked for the sale with clarity and confidence - guiding buyers to the signing table with ease
- Provided post-sale support with high standards of follow-up and customer advocacy
- Maintained top-tier satisfaction scores, with repeat and referral business as core metrics
- Managed daily operations including inventory control, staff training, and performance review
Business Analyst
Robert Half
Chattanooga
08.2006 - 07.2009
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with stakeholders to gather requirements for various projects.
- Developed detailed documentation for business processes and user requirements.
Operations Analyst
UNUM Provident
Chattanooga
08.2005 - 06.2006
- Analyzed operational data to identify trends and improve process efficiency.
- Collaborated with cross-functional teams to streamline workflow and enhance communication.
- Assisted in developing reports to support decision-making for management initiatives.
Full Charge Bookkeeper
Suck Creek Cycle
Chattanooga
09.2003 - 06.2005
- Managed full cycle accounts payable and receivable processes.
- Reconciled bank statements to maintain accurate financial records.
- Prepared monthly financial reports for management review.
- Created an effective order management system
- Improved daily operations and increased sales from $250,000 / year to $1.2 million/ year
E-commerce Director / Accountant
Electronic Express
- Optimized online checkout experience, increasing conversion rates by 15%
- Reduced cart abandonment by 10% using customer feedback and A/B testing strategies
- Managed digital transactions across Amazon, Walmart, and proprietary platforms
- Ensured secure payment integration and coordinated with fraud prevention teams
- Led roadmap for new feature development alongside engineering, analytics, and design
Education
Master's - Accounting
Southern New Hampshire University
01.2025
MBA -
University of Tennessee at Chattanooga
01.2006
B.S. - Finance
University of Tennessee at Chattanooga
01.2005
Skills
- Consultative selling
- Guest-first presentation
- Objection handling
- Confident closing techniques
- Long-term relationship development
- Inventory management
- Operational efficiency
- Data analysis
- Excel modeling
- Performance tracking
- Team leadership & coaching
- Cross-functional collaboration
- Marketplace operations
- Payment system management
- Creative problem-solving
- Solution-driven thinking
- Financial analysis
- Team collaboration
- Customer relationship management
- Budget forecasting
- Process optimization
- Microsoft Excel
- Strategic planning
- Vendor management
- Shift scheduling
- Store opening and closing
- Staff supervision
- Store operations oversight
- Program implementation
- Sales promotions
- Employee training
- Sales analysis
- Outstanding communication skills
- Expense tracking
- Performance reviews
- Strategic thinker
- Promotional planning
- Operations management
- MS office proficient
- Policies and procedures
- Pricing strategies
- Sales professional
- Leadership development
- Friendly and positive
- Documentation and reporting
- Loss prevention
- Store displays
- Verbal and written communication
- Store operations
- Sales expertise
- Maximizing profitability
- Mathematical aptitude
- Inventory control
- Loss prevention procedures
- Customer service
- Root-cause analysis
- Profit margin optimization
- Customer relations
Timeline
Store Manager / Sales Lead
Electronic Express
08.2010 - 07.2025
Business Analyst
Robert Half
08.2006 - 07.2009
Operations Analyst
UNUM Provident
08.2005 - 06.2006
Full Charge Bookkeeper
Suck Creek Cycle
09.2003 - 06.2005
E-commerce Director / Accountant
Electronic Express
Master's - Accounting
Southern New Hampshire University
MBA -
University of Tennessee at Chattanooga
B.S. - Finance
University of Tennessee at Chattanooga