Greta Kimmons
Memphis
Summary
I am a dynamic and very approachable professional with a drive to deliver not only results, but a standard of service that produces quality customer care. In my position as Hotel Manager, I have led and managed every aspect of the hotel, making guests feel cared for, valued, and respected. Whatever the hotel’s mission, as a hands on leader, I will deliver results that will make it successful. I have the diligence and direction to enable my goals, and am constantly looking to introduce ideas and services that will meet the needs of the savviest of travelers. I’m looking forward to advancing my skills with a respected and award winning hotel which is looking for the talent that I possess.
Overview
20
20
years of professional experience
Work History
Manager
Bow Tie Massage
04.2017 - 08.2024
- Coordinated recruitment efforts to attract top talent.
- Streamlined communication processes to foster transparency among departments.
- Implemented training programs for enhanced employee skills.
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
Extended Stay America
02.2015 - Current
- Certified GM Trainer, Experience Cup winner, Manager of the Year for 2016, GM of training hotel in region
- GM of one of the largest locations in Memphis that has 124 guest rooms and suites, 2 conference rooms, 2 laundry rooms, a lobby, and an outside pool
General Manager
Extended Stay America
04.2014 - 01.2015
- GM of 72 guest rooms and suites, 1 conference room, 1 laundry room, lobby and outside pool
- Administering and enforcing hotel policies and procedures
- Resolving customer complaints in a timely and professional matter
- Building strong relationships with companies that supply the hotel
- Developing relationships with the local business community
- Helping to develop management talent by acting as a mentor to supervisors and team leaders
- Offering support and guidance to junior team members
- Promoting hotel services and facilities to guests at every opportunity
Customer Service Rep.
Extended Stay America
12.2011 - 04.2014
- Provide customer service to guests of the hotel by performing the following duties:
- Greet, register, sell rooms, issue room keys, assign rooms to guests and set wake up calls efficiently
- Take care of incoming mail and messages to and from guests, i.e
- Phone calls, faxes, e-mails, postal mail, etc
- Ensure guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
- Clean and prepare rooms for guest arrival
- Accurately check out guest and communicate departures with housekeeping staff
Guest Service Representative
Homestead Extended Stay Hotels
06.2010 - 01.2011
- Provide customer service to guests of the hotel by performing the following duties:
- Greet, register, sell rooms, issue room keys, assign rooms to guests and set wake up calls efficiently
- Take care of incoming mail and messages to and from guests, i.e
- Phone calls, faxes, e-mails, postal mail, etc
- Ensure guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
- Clean and prepare rooms for guest arrival
- Accurately check out guest and communicate departures with housekeeping staff
Front Desk Clerk
Days Inn
04.2008 - 06.2010
- Provided quality tier-one services by performing these duties:
- Greet customers/visitors and provide applicable information
- Check-in and check-out guests
- Take care of incoming mail and messages to and from guests, i.e., phone calls, faxes, e-mails, postal mail, etc
- Direct the guests to the correct department
- Make arrangements for conferences and seminars
- Provide room availability and pricing information
- Assist with customer registration processes
- Explain company services and procedures
Housekeeping Supervisor
The Admiralty Inn
03.2006 - 04.2008
- Responsible for supervising the daily routine of housekeeping staff and for ensuring that guest rooms are always kept clean by doing the following:
- Setting up staff meetings to discuss employee responsibilities
- Inspecting the guestrooms and common areas to ensure high quality standards are met
- Ensuring that guest’s rooms have appropriate supplies and linens
- Always maintaining guest discretion
- Supervising the removal of trash
- Delegating work to staff to meet goals
- Maintaining a high standard of personal appearance and grooming
- Training new housekeeping staff
- Maintaining an inventory of guest room and housekeeping supplies
- Complying with all health and safety stands
- Maintaining key control
Housekeeping
Holiday Inn
02.2005 - 03.2006
- Utilized excellent cleaning and organization skills to improve the company’s efficiency by doing the following:
- Sweeping, dusting, scrubbing, mopping, washing, vacuuming and waxing all surfaces
- Clean and disinfect bathrooms and bedrooms
- Move equipment and furniture
- Remove dirty sheets, towels, and supplies
- Keep bathroom supplied with paper, towels, and soap
- Order and distribute custodial supplies
- Collect and dispose of waste and garbage
- Maintain inventory
Education
GED -
20 Chester St, New London, CT 06320
New London, CT 08-1991
Skills
- Knowledge of hotel legal and contractual agreements
- Guest Relations
- Human Resources
- Customer Service
- Performance Management
- Food and Beverages
- Event Management
- Sales and Marketing
- Guest Experiences
- Team Management
- Creative and innovative
- Practical problem solving
- Accountable
- Liable
- Hands-on Manager
- Lead by example
- High standards
- Ethical
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Careerstatement
My greatest strength is realizing that what I do each day is an honor. Helping to maintain order and efficiency each day, ensures the best possible guest experience. I always want to form personal bonds with my staff members as well as my guests, so they can feel my sincerity and genuine concern.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Gardening
- I like working with my hands and fixing things
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
- Volunteer Work
- Personal Development and Self-Improvement
Timeline
Manager
Bow Tie Massage
04.2017 - 08.2024
General Manager
Extended Stay America
02.2015 - Current
General Manager
Extended Stay America
04.2014 - 01.2015
Customer Service Rep.
Extended Stay America
12.2011 - 04.2014
Guest Service Representative
Homestead Extended Stay Hotels
06.2010 - 01.2011
Front Desk Clerk
Days Inn
04.2008 - 06.2010
Housekeeping Supervisor
The Admiralty Inn
03.2006 - 04.2008
Housekeeping
Holiday Inn
02.2005 - 03.2006
GED -
20 Chester St, New London, CT 06320
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