Griffin Chapman
Nashville
Summary
Morale-driven shift supervisor with expertise in employee training, and inventory control. Happy to enhance team performance and ensure workplace safety.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Nashville, TN
12.2024 - Current
- Provided feedback to upper management on team performance and operational challenges for continuous improvement initiatives.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Barista
Starbucks
Nashville, TN
11.2021 - 12.2024
- Delivered exceptional customer service by accurately taking orders and addressing inquiries.
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
Shift Supervisor
Firehouse Subs
Midland, MI
01.2021 - 07.2021
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on food preparation and customer service standards.
- Managed inventory levels, minimizing waste while ensuring stock availability for peak hours.
- Collaborated with management to implement new procedures that improved service speed and quality.
- Monitored compliance with health regulations, ensuring a clean and safe working environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Crew Member
Firehouse Subs
Midland, MI
10.2019 - 01.2021
- Prepared fresh sandwiches and salads according to standardized recipes.
- Ensured compliance with food safety and sanitation guidelines during food preparation.
- Operated kitchen equipment safely while adhering to operational protocols.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Took orders, prepared meals, and collected payments.
- Delivered excellent customer service by addressing inquiries and resolving issues promptly.
Camp Counselor
Greater Midland Community Center
Midland, MI
05.2019 - 08.2019
- Facilitated group games and team-building exercises to promote social skills.
- Assisted in planning and organizing camp events, enhancing participant experience.
- Monitored camper behavior, implementing positive reinforcement strategies.
- Provided first aid support, maintaining a safe environment for all campers.
- Communicated effectively with parents regarding camper progress and concerns.
- Collaborated with staff to develop inclusive programming for diverse groups.
- Worked with children of varying age, interest, skill, and developmental levels.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Education
Bachelor of Science - Educational Studies
Arizona State University
Tempe, AZ05.2027
High School Diploma -
H.H. Dow High School
Midland, MI05.2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Inventory control and record keeping
Timeline
Shift Supervisor
Starbucks
12.2024 - Current
Barista
Starbucks
11.2021 - 12.2024
Shift Supervisor
Firehouse Subs
01.2021 - 07.2021
Crew Member
Firehouse Subs
10.2019 - 01.2021
Camp Counselor
Greater Midland Community Center
05.2019 - 08.2019
Bachelor of Science - Educational Studies
Arizona State University
High School Diploma -
H.H. Dow High School