Guillermo Elias Baez Martinez
Clarksville
Summary
Competent Telecommunications Technician bringing 1.5 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
5
5
years of professional experience
Work History
Wire Technician
Trane Technologies
08.2023 - Current
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed wiring, cabling and networking hardware on customer premises.
Line Assembler
Electrolux
02.2022 - Current
- Determined work assignments and procedures
- Rotated through all tasks required in particular production process
- Supervised assemblers and train employees on job procedures
- Performed quality checks on products and parts
- Shoveled, swept and cleaned work areas
- Finished products and prepared them for shipment
- Provided assistance in production of wiring assemblies
Sales Representative
Rack Room Shoes Inc.
01.2023 - 05.2023
- Consulted with businesses to supply accurate product and service information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated advertising brochure for vendor use.
- Achieved or exceeded company-defined sales quotas.
Member Assistant
Sams Club
06.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
Customer Service Associate
Autozone
05.2020 - 07.2021
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Conferred with customers by telephone or in-person to provide product or service information
- Recommended improvements in products, services or billing methods to prevent future problems
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Made appropriate account corrections to resolve customer problems
Education
Business Administration
Nashville State Community College
Nashville, TN12-2025
High School Diploma -
West Creek High School
Clarksville, TN05-2019
Skills
- Electrical product assembly
- Equipment building
- PLC wiring
- Network configuration
- Complaint resolution
- Account updating
- Multitasking and organization
- Customer relations
- Interpretation support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Wire Technician
Trane Technologies
08.2023 - Current
Sales Representative
Rack Room Shoes Inc.
01.2023 - 05.2023
Line Assembler
Electrolux
02.2022 - Current
Member Assistant
Sams Club
06.2021 - 12.2021
Customer Service Associate
Autozone
05.2020 - 07.2021
Business Administration
Nashville State Community College
High School Diploma -
West Creek High School
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