Gunner Smithson

I was team lead of 3rd shift crew which consisted of truck orders, stocking and display updates. Front facing for photo lab as well as front counter when needed.

• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed knowledge of local business and market conditions to develop specialized merchandise.
• Supported sales account managers by providing accurate and detailed reports.
• Spearheaded successful sales events and promotions, leading to increased store visibility and customer engagement.
• Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.

I was primarily in charge of part assembly. I worked at different station to learn more of each job to better assist where needed.

• Exceeded daily productivity goals through efficient task completion and strong time management skills.
• Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
• Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
• Followed protocols to enhance protection and maintain safe work environment.

I worked as a floor champ assistant to team lead for answering service/ scheduling office. Managing upward of 50-80 incoming calls a day.

Floor Champ would train, coach and monitor new hires. Help complete daily task for team lead. Manage when team lead was out of office. As well as job duties for scheduling specialist.

• Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
• Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
• Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
• Assisted in onboarding new employees, providing training resources on scheduling software usage to promote a smooth transition into their roles.
• Boosted team efficiency, creating detailed agendas for meetings and distributing relevant materials in advance.
• Provided detailed information about available services and requirements.
• Acted as first point of contact and set appointments for prospective clients.
• Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
• Called customers to coordinate schedules and set appointments.
• Documented calls and appointments using Nextgen or Athena.
• Answered phone calls and answered questions from potential customers.