Gwendolyn Anderson
Memphis
Summary
Professional service professional prepared to contribute effectively in high-paced environments. Strong focus on teamwork and achieving goals, adaptable to changing needs. Expertise in customer service, problem-solving, and maintaining high standards. Known for reliability and effective communication skills.
Overview
30
30
years of professional experience
Work History
LSS/AIRCRAFT SERVICE ATTENDANT/LEAD DISPATCHER
FedEx
03.2001 - Current
- Provided exceptional customer service in fast-paced environments, ensuring satisfaction and repeat business.
- Assisted in training new staff on operational procedures and customer interaction protocols.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Promoted a positive work atmosphere through strong interpersonal skills and active collaboration with colleagues across various departments.
LSS CLEANER/DEICER
FedEx
04.1998 - 03.2021
- Operated deicing equipment to ensure safe runway conditions during winter weather events.
- Developed improved techniques for applying deicer products, enhancing effectiveness while minimizing waste.
- Led team in emergency response drills, ensuring readiness for adverse weather situations affecting airport operations.
Sorter
FedEx
06.1995 - 04.1998
- Sorted packages efficiently to ensure timely processing and delivery.
- Operated conveyor systems to facilitate smooth movement of freight items.
- Collaborated with team members to optimize sorting workflows and reduce delays.
- Implemented improvements in sorting techniques, enhancing overall productivity.
Education
Medical Assistant Certification - Medical Assistant
Rice College
Memphis, TN06-1992
Skills
- Strong work ethic
- Reliability and punctuality
Timeline
LSS/AIRCRAFT SERVICE ATTENDANT/LEAD DISPATCHER
FedEx
03.2001 - Current
LSS CLEANER/DEICER
FedEx
04.1998 - 03.2021
Sorter
FedEx
06.1995 - 04.1998
Medical Assistant Certification - Medical Assistant
Rice College
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