Dedicated technician with strong customer service skills and mechanical knowledge. Proven ability to troubleshoot issues efficiently and enhance customer experiences through effective communication.
Overview
3
3
years of professional experience
Work History
Senior Technician
Valvoline Instant Oil
Old Hickory, TN
08.2025 - Current
Performed oil changes and fluid maintenance following safety protocols and manufacturer specifications.
Utilized diagnostic tools to identify vehicle issues and recommend appropriate services.
Assisted customers with product selection, enhancing overall service experience.
Maintained cleanliness and organization of work area to ensure operational efficiency.
Trained new technicians on equipment usage and safety practices to promote workplace standards.
Collaborated with team members to streamline workflow and improve service delivery times.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Server
Meatballs
Old Hickory, TN
05.2023 - 05.2024
Provided exceptional customer service by promptly addressing guest inquiries and concerns.
Maintained cleanliness and organization in dining areas to enhance guest experience.
Collaborated with kitchen staff to ensure timely food delivery and quality assurance.
Processed orders accurately using point-of-sale systems, ensuring efficient transactions.
Assisted in training new servers on menu items and service protocols for consistency.
Adapted quickly to high-pressure situations, maintaining composure during peak hours.
Recommended menu items based on guest preferences to increase satisfaction and sales.
Resolved conflicts effectively, fostering a positive atmosphere among team members and patrons.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.