Hailey Barnett
Knoxville
Summary
Dynamic property manager with expertise in tenant relations, property maintenance, and financial reporting. Committed to ensuring compliance and enhancing customer satisfaction through effective leasing strategies and prompt service coordination.
Overview
11
11
years of professional experience
Work History
Property Manager
Hidden Ridge Management, LLC
Knoxville
06.2019 - Current
- Managed tenant relations and resolved disputes effectively.
- Oversaw property maintenance and coordinated service requests promptly.
- Conducted regular property inspections to uphold compliance standards and identify maintenance needs.
- Developed and implemented targeted leasing strategies that successfully attracted new tenants and minimized vacancies.
- Collaborated with local vendors for timely repairs and maintenance services.
- Maintained accurate financial records and managed budget allocations efficiently.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured timely collection of rental fees and deposits to support property operations.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
Bookkeeper
The Ferguson Company of Knoxville, LLC
Knoxville
04.2020 - 12.2024
- Managed accounts payable and receivable to ensure timely processing of client transactions.
- Facilitated timely processing of accounts payable and receivable transactions to support cash flow.
- Reconciled bank statements to ensure accurate financial records.
- Maintained organized records of invoices and receipts for auditing purposes.
- Communicated with clients to resolve billing inquiries and arrange payments, enhancing client satisfaction.
- Monitored cash flow to support effective resource budgeting and financial planning.
- Cultivated relationships with suppliers to ensure product availability and quality.
- Determined pricing for products or services based on costs and competition.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Explained product details to customers, such as how the product works, its features, and warranty information.
Property Manager
Breeson Properties
Knoxville
08.2015 - 06.2019
- Managed tenant relations, resolving disputes to enhance tenant satisfaction and retention.
- Oversaw property maintenance, coordinating service requests to ensure timely resolution of issues.
- Conducted regular property inspections to ensure compliance standards.
- Conducted routine inspections of building exterior, identifying and addressing signs of damage or wear.
- Executed daily operational tasks with precision.
- Collaborated with contractors for specialized repair tasks efficiently.
- Ensured compliance with safety regulations during all maintenance work.
- Managed inventory of supplies used for property maintenance tasks.
- Prepared estimates for materials required to complete repair jobs.
Education
High School Diploma -
Karns High School
Knoxville05-2008
Skills
- Leasing management
- Tenant relations
- Multi-family property management
- Property maintenance
- Financial reporting
- Compliance adherence
- Property marketing and promotion
- Marketing and advertising
- Customer relationship management
- Software utilization
- Time management
Timeline
Bookkeeper
The Ferguson Company of Knoxville, LLC
04.2020 - 12.2024
Property Manager
Hidden Ridge Management, LLC
06.2019 - Current
Property Manager
Breeson Properties
08.2015 - 06.2019
High School Diploma -
Karns High School