Hailey Frost
Decatur
Summary
Dynamic professional with a proven track record in customer service and problem-solving, developed at American Trust Financial and the United States Army. Expertise in active listening and data entry drives success in high-pressure environments, enhancing customer satisfaction and loyalty through empathetic engagement and efficient dispute resolution. Adept at identifying client needs and delivering tailored solutions, consistently exceeding expectations and contributing to organizational growth. Committed to continuous improvement and leveraging skills to foster positive relationships and achieve strategic objectives.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
CHI Memorial Heart Institute
Chattanooga, TN
05.2025 - 03.2026
- Managed electronic health record systems for accurate patient data entry and retrieval.
- Collaborated with medical staff to streamline scheduling processes and improve operational efficiency.
- Trained new team members on scheduling protocols and software usage for consistent service delivery.
- Analyzed scheduling patterns to identify areas for process improvement and enhanced patient experience.
Customer Service Representative
American Trust Financial
Athens, Tn
08.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained updated records of all financial transactions to support traceability.
Receptionist
Hair Benders Salon
Chattanooga, TN
07.2023 - 12.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
14E
United States Army
Germany
12.2019 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Operated and maintained armored vehicles.
Education
Associate of Science - Medical Coding And BIlling
Herzing University
Dearborn, MI04-2026
Skills
- Customer service
- Problem-solving
- Active listening
- Data entry
- Information management
- Computer skills
Timeline
Scheduling Coordinator
CHI Memorial Heart Institute
05.2025 - 03.2026
Customer Service Representative
American Trust Financial
08.2024 - 01.2025
Receptionist
Hair Benders Salon
07.2023 - 12.2023
14E
United States Army
12.2019 - 05.2022
Associate of Science - Medical Coding And BIlling
Herzing University