Hailey Light
Cookeville
Summary
Dynamic professional with a proven track record at American Way Real Estate, excelling in client relationship building and social media management. Skilled in leveraging data entry and content creation to enhance brand visibility and foster positive customer engagements. Demonstrated ability to boost engagement rates and streamline office operations, contributing to significant improvements in client satisfaction and operational efficiency.
Professional consultant skilled in client relationship management, sales strategy, and product knowledge. Proven ability to collaborate with teams and adapt to changing needs. Focus on achieving results and enhancing salon performance through tailored solutions. Proficient in communication, problem-solving, and customer service.
Overview
6
6
years of professional experience
Work History
District Salon Consultant
State Beauty Supply
08.2023 - Current
- Collaborated closely with stylists, ensuring seamless communication for optimal service execution and client satisfaction.
- Addressed client concerns promptly and professionally, resolving issues to the highest level of satisfaction possible.
- Enhanced client satisfaction by providing personalized salon consultations and product recommendations.
- Analyzed competitor offerings, staying informed on industry trends to maintain a competitive edge in the market.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Administrative Assistant/Social Media Manager
American Way Real Estate
10.2018 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Analyzed competitor social media activities to identify opportunities for brand differentiation.
Education
High School Diploma -
Cookeville High School
Cookeville, TN05-2017
Skills
- Data entry
- Social media management
- Client relationship building
- Computer skills
- Office administration
- Content creation
- Appointment scheduling
- Microsoft Word
- Content scheduling
- File organization
- Excellent multitasking
- Promotions and discounts
- Strong problem solver
- Positive attitude
Timeline
District Salon Consultant
State Beauty Supply
08.2023 - Current
Administrative Assistant/Social Media Manager
American Way Real Estate
10.2018 - 08.2023
High School Diploma -
Cookeville High School
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