Hailey Hoefling

Managed high-volume store operations while fulfilling all General Manager duties.

Participated in redesigning process for enhanced metric tracking.

Trained new Store Managers to be successful in role

Collaborated with team members to boost success in multiple locations.

Conducted multiple store meetings to drive change and ensure adherence to company metrics and policies.

• Trained and mentored team members in company policies and led by example to promote company mission and values
• Developed new methods, improved monitoring, and reduced deficiencies to boost quality
• Kept operations smooth and professional with consistent opening, closing, and shift change task lists.

• Created daily store operations plan, checked and verified to ensure maximum efficiency.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Created weekly work schedules for store personnel.
• Prepared monthly reports on sales figures, expenses, profits.
• Established customer service standards and monitored staff compliance.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Implemented efficient systems for tracking stock movement.
• Analyzed financial data to identify areas of improvement.

• Determined customer beverage interests and needs to create warm and welcoming atmosphere
• Displayed calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.

• Engaged with customers while completing cash register transactions
• Maintained clean, organized, and well-stocked checkout areas
• Provided information to customers on products or services.