Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Humbard

Knoxville,TN

Summary

Dynamic and service-oriented professional with extensive experience at Tipsy Daisy Bartending. Proven track record in training new hires and enhancing customer satisfaction through effective communication and mixology expertise. Skilled in implementing cost-effective strategies, resulting in increased profitability and loyal clientele. Committed to maintaining compliance with ABC regulations and fostering a positive team environment.

Experienced booking professional with strong focus on client satisfaction and results. Adept at negotiating contracts, coordinating schedules, and managing client relationships. Known for effective teamwork, adaptability, and reliability under changing conditions. Skilled in communication, problem-solving, and strategic planning.


Overview

8
8
years of professional experience

Work History

Managing Bartender

Tipsy Daisy Bartending
01.2022 - Current
  • Answered high volumes of incoming calls and scheduled client events with accuracy and professionalism
  • Applied Excel skills to improve accuracy and efficiency in data management.
  • Maintained spreadsheets to track daily operations and records
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
  • Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
  • Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
  • Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Cashier Team Lead

Cork And Bottle
08.2020 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.

Pizza Maker

Pizza Express Restaurant
01.2017 - 01.2019
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.

Education

Clinton High
Knoxville, TN

Skills

  • Social media marketing
  • Engaging personality
  • Clear and effective communication
  • Professional appearance
  • Complex Problem-solving
  • Service-oriented mindset
  • New hire training
  • Salesmanship
  • ABC regulations
  • Customer service
  • Interpersonal awareness
  • File organization
  • Calendar management
  • Administrative tasks
  • Teamwork and collaboration
  • Quick thinking
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Detail-oriented
  • Relationship building
  • Phone and email etiquette
  • Microsoft office
  • Flexible schedule
  • Data entry

Timeline

Managing Bartender

Tipsy Daisy Bartending
01.2022 - Current

Cashier Team Lead

Cork And Bottle
08.2020 - Current

Pizza Maker

Pizza Express Restaurant
01.2017 - 01.2019

Clinton High

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Hailey Humbard