HAILEY MASSEY
Nashville
Summary
Customer Success Manager with 5+ years of experience in driving SaaS adoption and managing multimillion-dollar enterprise accounts. Expertise in cross-platform data integrations, client advisory, and workflow optimization. Proven ability to enhance client satisfaction and streamline processes across teams. Willingness to travel and adapt to various time zones.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Handle Global
05.2024 - Current
- Foster client relationships and orchestrate cross-functional collaboration to promote onboarding, adoption, and ongoing platform success.
- Oversee stakeholder interaction within clinical, financial, and operational teams to guarantee satisfaction and retention.
- Transform client feedback into actionable product updates, guiding platform enhancements with engineering teams.
- Collaborate with sales to pinpoint upsell opportunities and secure renewals
Enterprise Solution Success Executive
Symplr
08.2022 - 05.2024
- Facilitate implementation of SaaS solutions across health systems through integration of CMMS, vendor platforms, and operational data sources to optimize capital planning
- Oversaw $10.3M enterprise portfolio, enhancing adoption and retention of digital health solutions.
- Delivered executive-level advisory, providing data-driven insights, steering roadmap strategy, facilitating renewal negotiations, and enhancing workflow optimization.
Customer Success Manager / Account Manager
GreenLight Medical
10.2020 - 08.2022
- Oversaw 40+ enterprise accounts and vendor partnerships, providing advisory services and guaranteeing long-term client success.
- Directed onboarding and training initiatives to promote clinical adoption and maintain platform utilization.
- Attained 98% retention by anticipating client needs and decreasing churn with strategic data analysis.
- Collaborated with sales to uncover upsell opportunities and oversee renewals.
Education
Bachelor Of Business Science - Marketing
The University of Tennessee - Chattanooga
Chattanooga, TN05.2020
Skills
- Product adoption and retention
- Client relationship management
- SaaS implementation
- Stakeholder engagement
- Strategic planning
- Cross-functional collaboration
- Problem solving
Timeline
Customer Success Manager
Handle Global
05.2024 - Current
Enterprise Solution Success Executive
Symplr
08.2022 - 05.2024
Customer Success Manager / Account Manager
GreenLight Medical
10.2020 - 08.2022
Bachelor Of Business Science - Marketing
The University of Tennessee - Chattanooga