Hailey Sparkman
Rogersville
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in a serving role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Little Town Italian
Rogersville, TN
04.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently using restaurant management software.
- Assisted in coordinating dining room flow to optimize guest experience during peak times.
- Communicated effectively with kitchen staff regarding special requests and dietary restrictions.
- Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
Education
High School Diploma -
Cherokee High School
Rogersville, TN05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Table bussing
- Safe food handling
- Food running
- Seating arrangements
- Server support
- Menu memorization
- Reservations management
- Food safety
- Point of sale systems
- Takeout order processing
Certification
- ServSafe Food Handlers
- ServSafe Managers
Timeline
Hostess
Little Town Italian
04.2025 - Current
High School Diploma -
Cherokee High School