Hailey Wilcox
Cleveland
Summary
Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Cook
Burger King
Cleveland
02.2025 - 12.2025
- Organized storage areas for efficient usage of space.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Resolved customer complaints regarding food quality or services provided.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Adhered to food safety standards when storing and preparing foods.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Grilled and deep fried various foods from meats to potatoes.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Cashier
Dollar General
Cleveland
10.2021 - 06.2023
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier
Cookout
Cleveland
03.2020 - 08.2021
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Hardees Resturamt
Cleveland
02.2019 - 12.2020
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
High School Diploma -
Bradley Central High School
Cleveland , TN05-2021
Skills
- Food preparation
- Recipe adjustment
- Inventory management
- Food safety
- Customer service
- Time management
- Customer feedback
- Child supervision
- Activity planning
- Meal preparation
- Safety compliance
- Problem solving
- Team collaboration
- Effective communication
- Attention to detail
- Oil change
- Replacing parts
- Air conditioning
- Vehicle test driving
- Changing tires
- Managing parts
- Battery services
- Parts replacement
- Equipment operation
- Workplace safety
- Equipment calibration
- Good communication
- Strong work ethic
- Machinery cleaning
- Welding techniques
- Machine programming
- Quality control
Timeline
Cook
Burger King
02.2025 - 12.2025
Cashier
Dollar General
10.2021 - 06.2023
Cashier
Cookout
03.2020 - 08.2021
Cashier
Hardees Resturamt
02.2019 - 12.2020
High School Diploma -
Bradley Central High School