Hailey Winberry
Jackson,TN
Summary
Dynamic hospitality professional with a proven track record at Smokin Hot BBQ, excelling in safe food handling and brand promotion. Adept at multitasking and enhancing customer experiences, I consistently drove revenue growth through effective upselling and staff training, fostering a welcoming environment that earned exceptional guest reviews.
Overview
8
8
years of professional experience
Work History
Manager/Server
Smokin Hot BBQ
08.2018 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
To-Go Specialist
Olive Garden
09.2019 - 09.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Cashier
Food Giant
01.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - Nursing
University of Tennessee, Martin, TN, US
Martin, TN05-2022
Skills
- Safe food handling
- Banquet coordination
- Brand promotion
- Multitasking skills
- Quality control
- Team supervision
- Efficient scheduling
- Exceptional communication
- Guest relations
Timeline
To-Go Specialist
Olive Garden
09.2019 - 09.2021
Manager/Server
Smokin Hot BBQ
08.2018 - Current
Cashier
Food Giant
01.2017 - 05.2018
No Degree - Nursing
University of Tennessee, Martin, TN, US
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