Haithem Boudriga

• Promoted to Acting VIP Services Manager based on operational performance and

leadership capabilities.

• Led a team of 29 hospitality professionals, including VIP Concierges, Head Butler,

Senior Butlers, and Butlers.

• Oversaw end-to-end VIP guest experiences, ensuring personalized luxury service

standards.

• Coordinated cross-departmental operations with housekeeping, food & beverage,

guest services, and hotel operations teams.

• Managed guest requests, issue resolution, and service recovery

• Trained staff on VIP service protocols and standards.
• Resolved escalated customer complaints in a timely manner.
• Conducted regular meetings with departmental heads to review progress of ongoing projects involving the delivery of VIP Services.

• Startup team
• Delivered personalized concierge services to VIP guests throughout their cruise journey.
• Managed special requests, reservations, transportation arrangements, and personalized guest experiences.
• Built strong relationships with guests to anticipate needs and exceed expectations.
• Collaborated with Butler, Housekeeping, and Food & Beverage teams to ensure seamless service delivery.
• Consistently contributed to high guest satisfaction and luxury service standards.
• Coordinated reservations for dining, excursions, and entertainment options.
• Collaborated with crew members to resolve guest issues effectively.

• Responsible for overseeing all beverage operations across the hotel's outlets, including bars, restaurants, and events.
• Led a team of service staff and bartenders to ensure high service standards and guest satisfaction.
• Managed inventory, supplier coordination, and beverage cost control while implementing Hilton brand standards.
• Played a key role in menu planning, staff training, and operational efficiency, contributing to increased revenue and positive guest feedback.

• Manage all aspects of the beverage operations with a focus on beverage service in all specialty restaurants.
• Helping customers and servers select wine pairings.
• Training crew members for Wine and beverage up-selling.
• Help promote specialty restaurants and trained crew members for food and beverage up-selling, cross-promotion techniques, helped sell food and beverage packages.
• Ordered beverages every night for all specialty restaurants and assured the availability of all beverages on the menu.
• Conducted wine tastings, guiding guests through flavor profiles and characteristics.

• Acting as F&B assistant manager in all outlets such as Gastronomic French restaurant 'LA VILLA', grill restaurant 'LE VENT GRILL AND JACUZZI', Spanish restaurant 'TAPEO', sushi and tepenyaki Japanese restaurant, Buffet and banquets.

• Gastronomic French restaurant 'LA VILLA', grill restaurant 'LE VENT GRILL AND JACUZZI'.