Hajira Tapassum M
ETL TESTER
Chennai
Summary
Proven ETL Tester at Axis Bank, I leveraged ETL Modeling and strong problem-solving skills to enhance data quality and optimize processes, significantly improving data integrity and supporting business intelligence. Collaborated effectively, exceeding performance metrics in customer service at ICICI Bank, demonstrating exceptional teamwork and a commitment to customer satisfaction.
Overview
10
10
years of professional experience
Work History
ETL Tester
Axis Bank
09.2021 - 08.2024
- Ensured data integrity by validating end-to-end data flows in complex, multi-tier systems.
- Optimized ETL processes for faster data extraction, transformation, and loading.
- Enhanced data quality by identifying and resolving ETL-related issues in a timely manner.
- Maintained high-quality documentation of test plans, scripts, and defects to facilitate knowledge sharing among team members.
- Validated data accuracy through comprehensive testing of source-to-target mappings and transformations.
- Supported business intelligence efforts through careful analysis of ETL-related metrics and trends.
- Elevated team performance by providing mentorship and guidance on best practices in ETL testing methodologies.
Customer Service Officer
ICICI Bank
05.2014 - 10.2019
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Managed account opening procedures for new customers, maintaining strict compliance with regulatory requirements.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Consistently exceeded performance metrics for transaction accuracy, customer satisfaction, and cross-selling success.
- Proactively identified potential fraudulent activity on customer accounts by closely monitoring transactions and account patterns.
Education
Bachelor of Technology - Information Technology
Aalim Muhamed Salegh College of Engineering
Chennai, India 04.2001 -
Skills
ETL Modeling
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Tamil
Upper intermediate (B2)
Accomplishments
- Resolved product issue through consumer testing.
Analysed the mapping sheet based on RSD document. test plan, test case and executed test cases. Participated in the sprint planning and estimated for the testing tasks assigned. Created Worked with business analyst and team leads to go over the userstories assigned as part of the sprint. Performed data validation testing by writing SQL queries using joins, set operators, functions and sub queries. Timely creation of critical bugs in Jira and attaching the evidence and assigned to developer. Gave demo/walkthrough to the product owner after every sprint.
Timeline
ETL Tester
Axis Bank
09.2021 - 08.2024
Customer Service Officer
ICICI Bank
05.2014 - 10.2019
Bachelor of Technology - Information Technology
Aalim Muhamed Salegh College of Engineering
04.2001 -
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