Hajjul Arafath
Senior Financial Crime Analyst
Chennai
Summary
Experienced crime analysis professional prepared for this role with proficiency in data interpretation, statistical analysis, and pattern recognition. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in using analytical software, GIS mapping, and presenting findings to drive strategic decisions. Known for reliability, problem-solving abilities, and methodical approach to complex challenges.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
5
5
Certificates
Work History
Financial Crime Analyst Core
Revolut
Chennai
07.2024 - Current
- Reviewed flagged transactions using AML systems to detect potential money laundering and financial fraud.
- Performed end-to-end investigations with detailed case documentation and escalation where necessary.
- Ensured 100% compliance with internal SLAs and external regulatory standards (KYC, AML, FATF).
- Adapted quickly to new processes and tools introduced due to regulatory or internal changes.
- Maintained consistent 100% KPI performance across review volume, accuracy, and quality.
- Collaborated with peers and QA teams to improve investigative processes and maintain audit readiness.
- Escalated complex or high-risk cases with clear summaries and supporting evidence for further action.
Account Specialist
Groupon
Chennai
02.2023 - 06.2024
- Reviewed and analyzed customer accounts and transactions to detect and prevent fraudulent activities.
- Utilized advanced fraud detection tools and techniques, such as Accertify (Interceptor), Signifyd, Zendesk and Salesforce, to monitor transactions and identify potential fraudulent activities.
- Implemented fraud prevention protocols and procedures to safeguard against various forms of fraud, including account takeover, identity theft, and payment fraud.
- Conducted thorough investigations into suspicious transactions, utilizing data analysis and pattern recognition to uncover fraudulent behavior.
- Collaborated with cross-functional teams including risk management, customer support, and finance to develop and implement fraud prevention strategies.
- Learned and adapted quickly to new technology and software applications, such as Accertify (Interceptor), Signifyd, Zendesk and Salesforce.
- Developed and maintained fraud detection rules and parameters to enhance the effectiveness of fraud prevention systems.
- Analyzed large datasets to identify trends and patterns indicative of fraudulent behavior, leading to a significant reduction in fraudulent transactions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed strong communication and organizational skills through effective teamwork and problem-solving in fast-paced environments.
- Utilized critical thinking to break down problems, evaluate solutions, and make decisions.
Senior Customer Service Representative
Groupon
Chennai
10.2020 - 02.2023
- Acted as a trusted advisor and provided exceptional customer service to resolve complex issues and complaints, ensuring customer satisfaction.
- Designed and implemented new training programs for incoming staff, resulting in a 30% increase in new hire productivity.
- Collaborated with cross-functional teams to identify and implement process improvements, leading to an 18% increase in customer satisfaction ratings.
- Utilized Zendesk to maintain accurate and detailed records of customer interactions, ensuring efficient follow-up and issue resolution.
- Proactively analyzed customer data to identify patterns, trends, and areas for improvement, resulting in enhanced customer experiences and increased retention rates.
- Received Metal awards for consistently achieving top performance in all key metrics.
- Recognized as Champion of the Month and received Extra Miler award for exceptional dedication and contribution to customer success.
Customer Service Representative
Lycamobile
Chennai
06.2019 - 08.2020
- Provided outstanding customer support to internal and external customers, addressing inquiries, resolving issues, and ensuring high customer satisfaction.
- Demonstrated excellent communication skills and product knowledge to answer questions and recommend appropriate solutions, resulting in increased customer loyalty.
- Proactively collected and analyzed customer feedback, identifying areas for improvement and implementing process changes to exceed customer satisfaction goals.
- Utilized CRM to document customer interactions, track requests, and record solutions offered, ensuring accurate and streamlined customer service processes.
- Consistently achieved positive feedback from customers through a UK review portal called 'Trustpilot,' improving the company's trust score and reputation.
Education
Msc - Cyber Forensics and information security
University of Madras
India 01.2016 - 01.2018
BSc - Bachelor of Science - Computer Science
The New College (Autonomous)
India 01.2013 - 01.2016
Skills
Timeline
Financial Crime Analyst Core
Revolut
07.2024 - Current
Account Specialist
Groupon
02.2023 - 06.2024
Senior Customer Service Representative
Groupon
10.2020 - 02.2023
Customer Service Representative
Lycamobile
06.2019 - 08.2020
Msc - Cyber Forensics and information security
University of Madras
01.2016 - 01.2018
BSc - Bachelor of Science - Computer Science
The New College (Autonomous)
01.2013 - 01.2016
Certification
Pre Security
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