Haley Branham
Dandridge
Summary
Dynamic Online Grocery Associate at Walmart with a proven track record in enhancing customer satisfaction through precise order fulfillment and effective complaint resolution. Skilled in order accuracy and customer engagement, I excel in fast-paced environments, ensuring seamless online order processing while training new team members to uphold high service standards.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Walmart
08.2020 - 04.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Loaded and unloaded orders at customer's homes or locations.
Education
John I Burton
Norton, VASkills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Food safety awareness
- Safe lifting techniques
- Product recommendations
- Barcode scanning
- Customer service
- Planning and organization
- Customer relations
- Online order processing
- Upbeat and outgoing attitude
- Prioritizing orders
- Order fulfillment
- Teamwork
- Problem-solving abilities
- Problem-solving
Timeline
Online Grocery Associate
Walmart
08.2020 - 04.2023
John I Burton
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