Haley Browning
Oak Ridge,Tennessee
Summary
Adept in office administration and enhancing office efficiency. Excelled in streamlining operations and maintaining meticulous financial records. Demonstrated exceptional organizational skills and empathetic customer service, significantly reducing billing errors and improving patient satisfaction. Team oriented with effective communication skills and ability to problem solve.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Office Manager
Marrs Family Dentistry
05.2023 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
Treatment and Insurance Coordinator
Ethan Long, DDS
05.2020 - 04.2022
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Office Manager
Dandridge Pediatric Dentistry/ Elite Dental
08.2019 - 04.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Credentialed providers with multiple different insurance companies and handled hospital rights, and licensures for all clinical staff.
Patient Coordinator
Aspen Dental
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Education
Bachelor Of Applied Arts And Science - Psychology
East Tennessee State University
Johnson City, TN05.2024
Associate Of Applied Science - Pre-Allied Health Sciences
Roane State Community College
Harriman, TN05.2022
Skills
- Insurance verification
- Electronic records management
- Office administration
- Organizational skills
Certification
Licensed RDA: 2019
Timeline
Office Manager
Marrs Family Dentistry
05.2023 - Current
Treatment and Insurance Coordinator
Ethan Long, DDS
05.2020 - 04.2022
Office Manager
Dandridge Pediatric Dentistry/ Elite Dental
08.2019 - 04.2020
Licensed RDA: 2019
Patient Coordinator
Aspen Dental
Bachelor Of Applied Arts And Science - Psychology
East Tennessee State University
Associate Of Applied Science - Pre-Allied Health Sciences
Roane State Community College
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