Salesforce
Haley Carter
Knoxville
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Automotive Parts Manager
CarMax Auto Superstores
04.2023 - 01.2025
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Successfully managed an inventory of $90k with recognition from corporate Loss Prevention directors.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Fostered culture of continuous improvement, leading to streamlined operations and better teamwork.
Lead Business Operations Associate
CarMax Auto Superstores
11.2020 - 04.2023
- Prepared detailed reports for senior management, highlighting key performance indicators and progress towards goals.
- Assisted with talent acquisition efforts, including interviewing candidates and coordinating onboarding processes for new hires.
- Developed training materials, utilized across multiple regions, to educate team members on essential skills required for their roles within the organization effectively executed projects aligning with team objectives.
- Enhanced team productivity through effective communication, collaboration, and time management strategies.
- Developed effective improvement plans in alignment with goals and specifications. Led a team to train other stores on how to execute and sustain improvement plans.
Customer Specialist Alternate Delivery (CSAD)
CarMax Auto Superstores
07.2020 - 11.2020
- Directed customers to appropriate departments for additional support.
- Responded to customer inquiries via phone and email.
- Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
- Trained new team members on company policies and procedures, ensuring consistent service levels across the board.
Employee Training Coordinator
Cracker Barrel
12.2015 - 07.2020
- Supported and trained 80 staff members to achieve and maintain top client satisfaction.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Worked with central management to identify, plan, align and address training needs.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Education
High School Diploma -
Oak Ridge High School
Oak Ridge, TN 08.2012 - 06.2016
Skills
Customer relations
Invoice processing
Inventory management
Vendor relations
Teamwork
Hardworking and reliable
Team leadership
Multitasking
Software
Peoplesoft
Microsoft Office Applications
Affiliations
- Environmental Health and Safety Store Compliance Leader (04/2023-01/2025).
- Ensure safe and environmentally compliant workplace by identifying potential hazards, monitoring compliance with regulations, conducting safety inspections and advising management on best practices to mitigate risks to both employees and the environment.
- In under two years, improved compliance scores by 42%.
- CarMax Cares Committee Chair (03/2024-01/2025)
- Took partnerships with local nonprofit organizations, organized events, recruited volunteers and promoted the organization's services to effectively engage and achieve a positive social impact.
Timeline
Automotive Parts Manager
CarMax Auto Superstores
04.2023 - 01.2025
Lead Business Operations Associate
CarMax Auto Superstores
11.2020 - 04.2023
Customer Specialist Alternate Delivery (CSAD)
CarMax Auto Superstores
07.2020 - 11.2020
Employee Training Coordinator
Cracker Barrel
12.2015 - 07.2020
High School Diploma -
Oak Ridge High School
08.2012 - 06.2016
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