Haley Holt
Morristown
Summary
Dedicated professional with experience at Brisbys Bed and Biscuits, skilled in animal monitoring and kennel maintenance. Proven ability to enhance client satisfaction through exceptional service and critical thinking. Successfully trained staff, ensuring high standards of animal care and hygiene while fostering a collaborative team environment.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Kennel Technician
Brisbys Bed and Biscuits
05.2024 - Current
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Crew Trainer
Fazolis
06.2022 - 02.2024
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Provided coaching and mentoring to employees.
Manager
McDonald's
09.2019 - 11.2021
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associates Degree General Major - General Studies
Walter State Community College
Morristown, TN12-2024
High School Diploma -
East High School.
Morristown, TN05-2021
Skills
- Animal monitoring
- Feeding management
- Kennel maintenance
- Behavior observation
- Animal bathing
- Kennel disinfection
- Critical thinking
- Work prioritization
- Clear communication
- Team leadership
- Decision-making
- Time management
- Coaching and mentoring
- Team leadership and supervision
- Processing payments
Timeline
Kennel Technician
Brisbys Bed and Biscuits
05.2024 - Current
Crew Trainer
Fazolis
06.2022 - 02.2024
Manager
McDonald's
09.2019 - 11.2021
Associates Degree General Major - General Studies
Walter State Community College
High School Diploma -
East High School.