Haley Rasley

• Coordinated project schedules and timelines, ensuring tasks were completed on time and milestones met.
• Supported development of project plans for Field Tech team implementation, aligning resources and timelines with project goals.
• Facilitated communication among team members and departments, providing project updates and identifying risks efficiently.
• Collaborated with cross-functional teams to streamline processes and improve efficiency.
• Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
• Improved daily processes to ensure adequate adaptation to changing standards and expectations.
• Provided direction, guidance and support to team members throughout the duration of projects.
• Developed the ServiceNow training program for field techs and executed that training for 25+ new hires.
• Conducted in-depth interviews to assess candidate qualifications and fit.

Guided and supported team members during project execution, ensuring alignment with project goals.

• Streamlined communication and workflow processes, improving collaboration among team members.
• Enhanced daily processes to better meet changing standards and expectations.

• Managed daily venue operations and staff scheduling for events.
• Coordinated logistics for performances, overseeing setup and breakdown to ensure smooth event execution.
• Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
• Resolved day-of issues with creative problem-solving to seamlessly execute events.
• Oversaw vendor relationships, ensuring compliance with service agreements.
• Developed event marketing strategies that increased audience engagement and attendance.
• Trained and mentored new team members on operational standards, fostering a knowledgeable and efficient team.
• Maintained records of all bookings, payments received and services provided during events.
• Conducted client meetings to understand vision and preferences for events.