Haley Sasser
Cookeville
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, as well as data entry and medical record keeping. I am eager to bring talent and expertise to [Company]. Successful in quickly and accurately complete necessary tasks in a fast pace, high stress environment, and building relationships with customers for sustained business growth and customer retention. Team or individual- oriented based on needs and dedicated to collaboratively delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
09.2021 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consistently and accurately complete data entry for incoming physician orders or prescriptions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Hostess/ Server
Tennessee Grasslands Country Club
04.2021 - 07.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Front of House
Chick-fil-A
04.2020 - 08.2020
- Stocked front-of-house materials.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Streamlined front of house operations for improved efficiency and productivity.
- Maintained clean, organized environments for presentable front-of-house areas.
- Streamlined front-of-house operations for improved efficiency and guest experience.
Cashier
Walmart
08.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cross trained with the customer service desk to be efficient in customer care
ClickList Clerk
Kroger
01.2019 - 08.2019
- Maintained up-to-date knowledge of store promotions, product offerings, and store layout to better assist customers when needed during the ordering process or at pickup time.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Streamlined order processing for faster turnaround by implementing an effective organization system.
- Enhanced customer satisfaction by efficiently fulfilling online orders and ensuring product quality.
- cross trained in other departments to fit in and help wherever was needed.
Education
High School Diploma -
Sumner County Middle College High School
Gallatin, TN05.2021
Associate of Science - Business Administration
Volunteer State Community College
Gallatin, TN05.2021
Skills
- Knowledge of medical terms
- Immunization Administration
- Problem-solving skills
- Insurance Billing/ verification
- Pharmaceutical Calculations
- Maintaining records/ Data Entry
- HIPAA Compliance
- Team Collaboration/Workflow Optimization
- Manual and automated medication dispensing
- CPR certified
- Advanced math skills
Timeline
Senior Certified Pharmacy Technician
Walgreens
09.2021 - Current
Hostess/ Server
Tennessee Grasslands Country Club
04.2021 - 07.2021
Front of House
Chick-fil-A
04.2020 - 08.2020
Cashier
Walmart
08.2019 - 04.2020
ClickList Clerk
Kroger
01.2019 - 08.2019
High School Diploma -
Sumner County Middle College High School
Associate of Science - Business Administration
Volunteer State Community College
Similar Profiles
Caliph SpauldingCaliph Spaulding
Store Manager at WalgreensStore Manager at Walgreens
Aurora BarreraAurora Barrera
Assistant Store Manager at WalgreensAssistant Store Manager at Walgreens
Kyle SwiergoszKyle Swiergosz
Warehouse Associate at WalgreensWarehouse Associate at Walgreens