Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Sims

Gainesboro

Summary

Dynamic and results-oriented professional with extensive experience in customer service and relationship building, notably at Walmart. Excelled in roles requiring strong work ethic and money handling, significantly improving customer satisfaction and operational efficiency. Skilled in fostering positive environments and streamlining processes for optimal service delivery.

Experienced with nurturing and developing children in supportive environment. Utilizes strong organizational skills and adaptability to manage daily routines and respond to changing needs. Knowledge of effective communication and problem-solving to foster positive and engaging atmosphere.

Overview

10
10
years of professional experience

Work History

Private Nanny

Family Members and Freinds
01.2024 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Provided safe transportation to and from school, extracurricular activities, and other events.

Call Center Customer Service Representative

TTI Floor Care- Hoover
04.2022 - 11.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.

Customer Service Representative

Walmart
10.2014 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Money Center Associate

Walmart
10.2014 - 11.2021
  • Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
  • Managed risk by adhering to established policies regarding account holds and check verification procedures.
  • Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
  • Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.

Department Manager

Walmart
10.2014 - 10.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Personal Assistant

Walmart
10.2014 - 10.2021
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Education

GED -

Ged
Gainesboro, TN

Skills

  • Relationship building
  • Customer service
  • Customer relations
  • Money handling
  • Strong work ethic

Timeline

Private Nanny

Family Members and Freinds
01.2024 - Current

Call Center Customer Service Representative

TTI Floor Care- Hoover
04.2022 - 11.2023

Customer Service Representative

Walmart
10.2014 - 11.2021

Money Center Associate

Walmart
10.2014 - 11.2021

Department Manager

Walmart
10.2014 - 10.2021

Personal Assistant

Walmart
10.2014 - 10.2021

GED -

Ged

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Haley Sims