HALEY WEST
Baxter
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Expanded Functions Dental Assistant
Johns Family & Implant Dentistry
Cookeville
10.2023 - Current
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Office Manager
Golden Oak Sedation Dental & Implant Center
Cookeville
01.2023 - 10.2023
- Analyzed monthly reports regarding production goals versus actual performance results.
- Maintained a daily, high production schedule.
- Promoted organized practice efforts, with clear communication of staff responsibility expectations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coordinated community outreach activities, and hosted Chamber of Commerce events.
- Created marketing strategies through multiple businesses, as well as Tennessee Technological University.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Planned and led team meetings to review business results and communicate priorities.
- Maintained clinic budgets, general ledger, and billing systems.
- Interfaced with customers as required for problem resolution or account maintenance.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Conducted regular audits of patient accounts to ensure accuracy and compliance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Coordinated meetings, conferences, travel arrangements and department activities.
Dental Assistant
Johns Family & Implant Dentistry
Cookeville
06.2021 - 01.2023
- Explained dental services and payment plans to help patients make informed decisions.
- Educated patients on treatment procedures and post-procedure home care.
- Documented patient records during procedures and added notes taken to treatment chart.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Prepared patients by explaining scheduled treatments and potential side effects.
Dental Assistant /Assistant Office Manager
Aspen Dental
Cookeville
09.2019 - 05.2021
- Developed and implemented office policies and procedures.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Led meetings, keeping staff informed of changes, or new requirements in policies and procedures.
- Completed supplies ordering for the front office and clinical teams.
- Created and maintained filing systems to ensure accurate record keeping.
- Resolved conflicts between staff members through mediation, or other methods.
- Trained and onboarded new office staff members.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Office Manager / Dental Assistant
Cumberland Dentistry
Crossville
01.2017 - 09.2019
- Managed a multi-location practice.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Scheduled patient appointments and effectively handled cancellations and adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
Education
Expanded Functions Dental Assistant
University of Tennessee
Knoxville, TN02-2025
Dental Assisting
Genisus Career College
Cookeville, TN11-2017
Skills
- Goal setting
- Business intelligence
- Task prioritization
- Training and Development
- Inbound and Outbound Marketing
- Problem resolution
- Customer relationship management
- Communication skills
- Managing operations and efficiency
- Adaptability
Timeline
Expanded Functions Dental Assistant
Johns Family & Implant Dentistry
10.2023 - Current
Office Manager
Golden Oak Sedation Dental & Implant Center
01.2023 - 10.2023
Dental Assistant
Johns Family & Implant Dentistry
06.2021 - 01.2023
Dental Assistant /Assistant Office Manager
Aspen Dental
09.2019 - 05.2021
Office Manager / Dental Assistant
Cumberland Dentistry
01.2017 - 09.2019
Expanded Functions Dental Assistant
University of Tennessee
Dental Assisting
Genisus Career College