HALEY YOUNG
Collierville
Summary
Highly organized project manager with hands-on experience managing client communication, installs, scheduling, procurement coordination, freight tracking, invoicing, and claims accountability. Proven ability to oversee multiple projects simultaneously while maintaining strict timelines, budgets, and documentation. Known for being detail-oriented, proactive, and calm under pressure—ensuring projects move smoothly from planning through installation.
Overview
2026
2026
years of professional experience
Work History
Account Manager
CAT Global
05.2022 - Current
- Own big-picture client communication across 50+ active accounts, managing multiple project threads simultaneously
- Coordinate freight movement, delivery schedules, receiving, and issue resolution from booking through completion
- Track freight costs, invoices, and discrepancies; correct billing errors promptly
- Manage time-sensitive claims, damage resolution, and crisis situations to minimize disruptions
- Maintain detailed internal trackers and documentation to support operations and leadership reporting
- Recognized as top gross revenue producer, reflecting strong execution, trust, and accountability
- Collaborate daily with dispatchers, warehouses, and vendors to keep projects moving on schedule
Project Manager
Ktopia Home
Memphis
02.2022 - 05.2022
- Managed home-focused design projects from order placement through delivery and completion
- Coordinated purchasing and procurement of products and materials
- Scheduled deliveries, pickups, and vendor timelines, ensuring accuracy and on-time execution
- Oversaw project schedules and tracked progress across multiple phases
- Served as primary point of contact for clients, providing updates and managing expectations
- Ensured projects stayed organized, on schedule, and aligned with client goals
Experience Coordinator / Office Assistant
Pettigrew Adventures
Memphis
09.2021 - 05.2022
- Coordinated schedules, vendors, and logistics for client-facing experiences
- Assisted with planning, documentation, and execution of events
- Maintained organized records, calendars, and operational support systems
- Supported brand presentation and communication initiatives
Sales Associate
Palladio
Memphis
- Delivery coordination, client service, merchandising
Server
Southern Social & Porch and Parlor
- Sales, professionalism, multitasking
Hospitality & Events
SouthWind Country Club
- Event coordination, task delegation, client relations
Education
Bachelor of Arts - Communication & Fine Arts
University of Memphis
Skills
- Project and install management
- Client communication
- Scheduling, timelines, and calendars
- Freight, tracking and claims management
- Procurement and order tracking
- Vendor, installer and mover coordination
- Budget tracking and invoicing
- Spreadsheet and reporting management
Timeline
Account Manager
CAT Global
05.2022 - Current
Project Manager
Ktopia Home
02.2022 - 05.2022
Experience Coordinator / Office Assistant
Pettigrew Adventures
09.2021 - 05.2022
Server
Southern Social & Porch and Parlor
Hospitality & Events
SouthWind Country Club
Sales Associate
Palladio
Bachelor of Arts - Communication & Fine Arts
University of Memphis