Halle Prum
Antioch
Summary
Team Leader with extensive experience in warehouse operations and logistics coordination. Proficient in maintaining seamless communication with upper management through regular Zoom calls, ensuring alignment on warehouse activities and operational updates. Adept at managing shipment bookings, processing client refunds, and facilitating efficient order management via phone and email. Committed to fostering teamwork and driving efficiency to ensure smooth operations and exceptional service delivery.
Overview
2
2
years of professional experience
Work History
Team Leader
SEKO Logistics Orlando
01.2023 - 02.2025
- Managed customer service operations to ensure efficient and effective resolution of customer inquiries.
- Coordinated and scheduled shipments for customer orders via phone, ensuring timely and accurate delivery.
- Coordinated communication via email to monitor shipment statuses, manage delays, and process refunds.
- Facilitated regular Zoom calls to provide upper management with real-time updates on warehouse operations.
Skills
- Conflict resolution
- Customer service
- Data entry
- Computer proficiency
- Order fulfillment
- Problem resolution
- Customer satisfaction measurement
Timeline
Team Leader
SEKO Logistics Orlando
01.2023 - 02.2025
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