Hamala Dinesh
Manual Testing in Retail Credit Card
chennai
Overview
14
14
years of professional experience
Work History
Senior Manager - Testing
HDFC Bank Limited
09.2022 - Current
- Identified critical bugs through meticulous manual testing, enhancing product reliability and user satisfaction.
- Reduced bug occurrence rate through meticulous manual testing procedures.
- Detected critical errors through thorough manual testing, leading to timely resolution before product release.
- Reduced production costs by identifying areas where automation could replace manual testing efforts.
- Implemented automated testing procedures to identify bugs early in the development process, reducing time spent on manual testing efforts.
- Regular monitoring of the rules implemented in BRE for fine tuning.
- Identifying gaps in the existing rules and recommending for change
- Test suggestion will be given to development team based on the policy requirement . i.e., UAT , Regression testing, Smoke testing, Integration testing, XML testing and provide the sign off to the development team to implement the recommended rule
- Postproduction movement sanity check on the implemented rules.
Assistant Manager
Citicorp Services Pvt Ltd
03.2017 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Testing done for the given policy condition in UAT and share the feedback to IT team.
- Credit Approving Officer with delegation of S$50,000 for Credit card and OD based on sales and online request.
- Eclipse, Citi Screening, MOM ( Minstry of Manpower), I check and world check application used for processing.
SME
Accenture Global / Zenta Mortgage Services Pvt Ltd
09.2014 - 02.2017
- Worked as a Closing Agent for the client of BBVA bank , USA
- Verified Tax and insurance premium amount and need to add those item in respective HUD line items. If any Invoice given.
- Need to send closing instruction inclusive of All insurance and tax declaration page, Survey, Final inspection, Flood certificate, Name affidavit, Address Affidavit, etc.,, as Closing instruction package and then send it to correct settlement agent based on CPL/Wiring instruction .
- Involved in quality team of doing sampling cases for team members and share Quality report to respective person.
- Tracking of team attendance, monthly Score card work allocation.
- Worked as a Pre-purchase review auditor for client of Freedom mortgage as per the Fannie Mae and Freddi Mac Guide lines.
- Need to verify 1003, Income, Debts, Asset, REO property as listed in the AUS report and then condition in Lakewood application if any document is missing or any mismatches.
- Need to match the Cash from / Cash to borrower amount match with Application called Lakewood as per the Provided HUD-1.
Process Associate
TATA Consultancy Services
10.2012 - 08.2014
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Worked as US Mortgage Underwriter for Nation star Mortgage.
- Calculate income from Paystubs and income documents.
- Handed Credit Report checking, Liabilities checking, checking Red Flags, Calculated Qualifying FICO Score and update liabilities payment and balance as per Credit report.
- Worked as a Pre-Purchase review for conventional, FHA, Texas & VA loans for the Client of Green light financial services .
Senior Customer Executive
Serco Global Services Private Limited
08.2011 - 10.2012
- Worked as a Credit Underwriter in Personal Loan for the client of Barclays Bank , UAE
- Validated all customer submitted document, Liabilities and calculate income per document then approve the loan amount which customer is eligible as per the Bank norms.
- As part of Quality team to do the sampling for team approved loans.
Education
Master of Science -
University of Madras Distance Education
Chennai, India 04.2001 -
Bachelor of Science - Computer Science
Sri Shankara Arts & Science College
Kanchipuram, India 04.2001 -
High School Diploma -
Govt. Girls.Hr.Sec.School
Kanchipuram, India 04.2001 -
Skills
Manual Testing
Timeline
Senior Manager - Testing
HDFC Bank Limited
09.2022 - Current
Assistant Manager
Citicorp Services Pvt Ltd
03.2017 - 09.2022
SME
Accenture Global / Zenta Mortgage Services Pvt Ltd
09.2014 - 02.2017
Process Associate
TATA Consultancy Services
10.2012 - 08.2014
Senior Customer Executive
Serco Global Services Private Limited
08.2011 - 10.2012
Master of Science -
University of Madras Distance Education
04.2001 -
Bachelor of Science - Computer Science
Sri Shankara Arts & Science College
04.2001 -
High School Diploma -
Govt. Girls.Hr.Sec.School
04.2001 -
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