Hamed Mimouni
Athens
Summary
Customer service professional with extensive experience in addressing and resolving customer issues
efficiently. Known for collaborative approach and achieving impactful results, with emphasis on
flexibility and reliability in dynamic environments. Strong communication and problem-solving abilities,
coupled with positive and approachable attitude.
Overview
7
7
years of professional experience
Work History
Back Office Associate
Kaizen Gaming
Athens, Marousi
05.2025 - 02.2026
- Collaborated with colleagues across departments to streamline workflow and enhance service delivery using JIRA and Slack.
- Trained new associates on standard operating procedures to ensure consistent adherence to company protocols.
- Processed requests from multiple countries to facilitate timely responses.
French Language Expert
Concentrix
Athens
12.2022 - 04.2025
- Review and edit French-language content for accuracy and clarity.
- Conducted quality assurance checks on French-language service delivery processes.
- Discuss translation requirements with the management and provide feedback on translation quality.
Team Leader Banking Sector
Concentrix
Athens
12.2020 - 12.2022
- Led team meetings to discuss project updates and performance goals.
- Coordinate daily operations to ensure smooth workflow and productivity.
- Manage schedules and assigned tasks based on team strengths and workloads.
- Facilitate conflict resolution among team members to maintain a positive work environment.
- Analyze team performance data to identify areas for improvement.
VIP Customer Support Analyst
VivaWallet
Athens
12.2021 - 11.2022
- Resolve customer inquiries through various communication channels.
- Collaborate with cross-functional teams to enhance support processes.
- Respond promptly to customer inquiries regarding products or services.
Customer Support Banking Sector
Concentrix
Athens
02.2019 - 11.2020
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assist with customer requests and answer questions to improve satisfaction.
- Identify needs of customers promptly and efficiently.
Education
Master of Science - Biotechnology
University of Sciences
Tunis01-2010
Bachelor of Science -
High School 19 January
Tunis01-2006
Skills
- Quality assurance
- Workflow management
- Team leadership
- Task prioritization
- Problem solving
- Time management
Languages
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Arabic
Native
Native
Timeline
Back Office Associate
Kaizen Gaming
05.2025 - 02.2026
French Language Expert
Concentrix
12.2022 - 04.2025
VIP Customer Support Analyst
VivaWallet
12.2021 - 11.2022
Team Leader Banking Sector
Concentrix
12.2020 - 12.2022
Customer Support Banking Sector
Concentrix
02.2019 - 11.2020
Master of Science - Biotechnology
University of Sciences
Bachelor of Science -
High School 19 January