Hanako I. Hunt
Knoxville
Summary
Dynamic sales leader skilled in customer relationship management and team collaboration. Expertise in training staff and optimizing sales operations to achieve measurable results and enhance customer experiences.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Outside Sales Assistant Manager
Precision Tools Service Inc.
Knoxville
03.2014 - Current
- Managed daily sales operations, enhancing customer service and satisfaction through effective team coordination.
- Handled customer inquiries and resolved issues in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Assisted customers in selecting tools and equipment for their projects and process.
- Assisted customers in locating products to meet their needs. find specific products, answered questions, and offered product advice.
- Provided customers with information about products and services. about current promotions and discounts.
- Collaborated with team members to improve customer service strategies.
- Trained staff on product knowledge and effective sales techniques.
- Trained new staff on company policies and operational procedures efficiently.
- Delegated tasks to associates based on skill levels.
- Maintained inventory levels in the vending machines and at our facility, and organized merchandise displays effectively.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Participated in industry events and trade shows, boosting brand awareness and generating valuable sales leads.
- Coordinated with marketing teams to develop promotional campaigns that effectively increased lead generation.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Communicated with customers to build long-term relationships.
Manufacturing Specialist
Toyota Boshoku MS
Mantachie
03.2011 - 03.2014
- Creating charts, graphs, and safety signs for manufacturing floors.
- Compiled daily and weekly production reports to track performance metrics. to monitor production numbers.
- Monitored equipment and production performance and reported management promptly.
- Analyzed production data to identify areas of improvement and reduce costs.
- Monitored inventory levels and placed orders for necessary supplies.
- Maintained accurate records regarding daily operations including product output, labor hours, scrap rates.
- Participated in team meetings to discuss workflow and process improvements.
- Negotiated with suppliers to secure materials at competitive prices.
- Ensured accuracy and cultural relevance in all translated materials.
Head Hostess /Restaurant Server
Cerami's
Flowood
07.2010 - 03.2011
- Greeted guests upon arrival and escorted them to their tables.
- Managed guest reservations and seating arrangements efficiently.
- Trained and supervised hosting staff to ensure excellent service.
- Assisted with seating arrangements for large groups and special occasions.
- Facilitated seating for guests with specific needs to enhance their dining experience. with children and special needs to promote a comfortable dining experience.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Answered telephone to provide dining information and take reservations.
- Resolved conflicts between customers in an efficient and professional manner.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Developed and maintained relationships with regular customers.
- Set up and decorated menu marketing boards with current meal and drink specials.
Night Shift Supervisor
The Inn At Otter Crest
Otter Rock
12.2008 - 06.2010
- Oversee the night shift operations and ensure a safe working environment for all personnel.
- Supervised night staff to ensure efficient hotel operations and guest satisfaction.
- Managed front desk activities, ensuring smooth guest check-in and check-out processes.
- Investigated any accidents or incidents that occurred during the night shift.
- Patrolled and inspected the property to ensure safety and security for guests and staff. and make sure everything is working properly, identify the issues, and report to upper management.
- Conducted routine maintenance on pool equipment and systems for optimal performance.
- Maintained swimming pool water quality through regular testing and chemical balancing.
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
Sales Associate, Section Leader
Murasaki Sports
Kasuya-gun
04.2001 - 10.2008
- Assisted customers in finding desired sports equipment and apparel.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided product knowledge to enhance customer purchasing decisions.
- Processed transactions accurately and efficiently at the cash register.
- Handled customer complaints in a professional manner.
- Maintained organized displays to showcase products effectively.
- Collaborated with team members to maintain store cleanliness and order.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled inventory management by restocking shelves regularly.
- Trained new staff on sales techniques and company policies.
- Answered incoming telephone calls to provide store, products and services information.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in the marketplace.
Education
High School Diploma -
Kyushu Joshi High School
Fukuoka, Japan03-2001
Skills
- Product knowledge
- Sales reporting
- Data analysis
- Lead generation
- Customer acquisition
- Relationship management
- Negotiation tactics
- Vendor management
- Inventory management
- Stock management
- Inventory tracking
- Cash handling
- Processing payments
- Merchandising strategies
- Process improvement
- Team collaboration
- Staff training
- Team support and assistance
- Customer service excellence
- Communication skills
- Time management
- Bilingual communication
Languages
English
Professional
Japanese
Professional
Timeline
Outside Sales Assistant Manager
Precision Tools Service Inc.
03.2014 - Current
Manufacturing Specialist
Toyota Boshoku MS
03.2011 - 03.2014
Head Hostess /Restaurant Server
Cerami's
07.2010 - 03.2011
Night Shift Supervisor
The Inn At Otter Crest
12.2008 - 06.2010
Sales Associate, Section Leader
Murasaki Sports
04.2001 - 10.2008
High School Diploma -
Kyushu Joshi High School