Hannah Barczykowski
Nashville
Summary
Marketing professional prepared for impactful roles in driving brand awareness and engagement. Skilled in campaign development, social media strategy, and content creation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for creativity, analytical thinking, and effective communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Sales Associate & Customer Service Agent
Opry Entertainment Group
06.2025 - 11.2025
- Managed 150+ weekly customer calls and recommended tailored ticketing options aligned with audience interests.
- Converted 80%+ of inbound/outbound calls into ticket and package purchases through strategic upselling.
- Analyzed customer behavior to craft personalized recommendations, increasing conversions and retention.
- Delivered professional communication and accurate event information to enhance fan satisfaction.
- Supported CRM updates, reporting, scheduling, and client communication for efficient sales operations.
- Resolved customer concerns with empathy, strengthening long-term brand loyalty.
- Drove sales through exceptional guest interactions and product knowledge.
Inside Sales Associate
Nashville Predators
06.2024 - 05.2025
- Generated $200K+ in revenue through sales of 1,000+ season ticket packages and single-event tickets.
- Achieved a balanced mix of 50% cold-call sales and 50% conversions from team-generated leads.
- Sold 5+ corporate premium spaces, strengthening B2B relationships and driving high-value revenue.
- Supported CRM accuracy through consistent updates, reporting, scheduling, and client communication.
- Developed and executed targeted sales campaigns for individuals, families, and corporate clients, boosting engagement and repeat business.
- Delivered high-quality customer service by resolving inquiries through clear, professional communication and problem-solving.
- Thrived in a fast-paced, goal-driven environment with strong self-motivation and personal accountability.
- Contributed 40+ volunteer hours to community initiatives as part of the Heart of Gold program.
Energy Team & Guest Services
Nashville Predators
09.2023 - 06.2024
- Engaged fans at 41+ home games and community events to create memorable experiences.
- Provided guest support for 200+ attendees per event, ensuring accurate information and smooth operations.
- Partnered with cross-department teams to troubleshoot issues and collect audience insights.
Peer Advisor
Mizzou School of Journalism Advising
06.2022 - 08.2023
- Trained and supervised 10 student advisors, coordinating workflows for a 12-person team.
- Guided incoming students through academic planning with professionalism and clarity.
- Organized large-scale student events, managing logistics and communication.
Content Creator & Beat Reporter
Mizzou Newsrooms
05.2021 - 08.2023
- Published 32 news and feature articles for the Columbia Missourian.
- Created and edited 11 Instagram Reels earning up to 4,837 views.
- Conducted SEO-driven audience research using Google Analytics, Parse.ly, HubSpot, and Social News Desk.
- Maintained brand consistency across newsroom content and marketing materials.
- Supported digital, email, social, and event marketing campaigns.
- Provided insights that informed social media strategy based on audience engagement data.
- Supported newsroom operations including scheduling, reporting, and communication.
Education
Bachelor of Journalism - Minor in Psychology
University of Missouri
Columbia, MO08.2023
Skills
- Sales Strategy
- Service Excellence
- CRM Management
- Creative Content Production
- Fan Engagement
- Communication
- Project Coordination
- Goal Oriented
- Brand Awareness
- Customer service
- Organization
Accomplishments
Monthly Revenue Champion (3x) — awarded during Inside Sales Academy role with the Nashville Predators for top revenue production and sales performance.
Perfect Attendance — Achieved perfect attendance, receiving supervisor acknowledgment for reliability and consistency.
First Place, Community Service Category — Missouri Press Association, recognized for co-reporting a feature story on local sisters who won the Missourian spelling bee.
Certification
- Social Media Certification, HubSpot Academy - February 2024
- Multicultural Studies Certification, University of Missouri - July 2023
Timeline
Guest Sales Associate & Customer Service Agent
Opry Entertainment Group
06.2025 - 11.2025
Inside Sales Associate
Nashville Predators
06.2024 - 05.2025
Energy Team & Guest Services
Nashville Predators
09.2023 - 06.2024
Peer Advisor
Mizzou School of Journalism Advising
06.2022 - 08.2023
Content Creator & Beat Reporter
Mizzou Newsrooms
05.2021 - 08.2023
Bachelor of Journalism - Minor in Psychology
University of Missouri