Hannah Booker

• Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
• Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
• Maintained accurate records of all leasing activity, providing valuable data for management decision-making.
• Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
• Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
• Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
• Developed marketing materials such as brochures, flyers, and online listings to attract potential renters.
• Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
• Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.

• Assisted customers by answering questions and responding to inquiries.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer calls and emails to answer questions about products and services.

• Developed, maintained and utilized diverse client base.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
• Built relationships with customers and community to promote long term business growth.

• Introduced prospective tenants to types of units available and performed tours of premises.
• Maintained original leases and renewal documents in digital format for property management office.
• Maintained sufficient number of units market-ready for lease.
• Generated leads for sales and rental properties through cold calls and referrals.
• Followed up on delinquent tenants and coordinated collection procedures.

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