Hannah Hajacos
Gallatin
Summary
Reliable, honest and highly motivated individual with a strong attention to detail. Excellent communication, problem resolution and organization skills. Works well independently as well as a team member. Ability to deliver excellent customer service. An extremely fast learner, with the drive to always do my absolute best.
Overview
12
12
years of professional experience
Work History
Resident Care Associate/Receptionist
Brookdale Memory Care
11.2021 - 05.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas. Along with Covid-19 Protocols.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered phone calls and assisted 3rd party providers/ family members with issues or concerns.
- Greeted 3rd party providers and other visitors at the door and signed them in.
- Assisted with scheduling all employees weekly.
- Called applicants and scheduled interviews as well as performed scheduled interviews.
- Assisted BOC and Nursing Director with filing, charting, excel spreadsheets, vaccine clinics, etc.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Sales Associate
UPS Store
10.2019 - 11.2021
- Provided exceptional customer service while building relationships with customers
- Resolved issues in a professional and timely manner.
- Performed Notary Public and Fingerprinting Services.
- Was responsible for opening and closing procedures including making deposits, balancing tils and postage.
- Office duties included printing, filing, binding, laminating, mail sorting, managing emails (Outlook), and phone calls.
Customer Support Administrator
IPro Systems
12.2018 - 07.2019
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Supported vendors by creating Excel based Scan Promotion Contracts and uploading into system.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Researched and resolved billing issues relating to Scan Promotions.
- Assisted in other tasks including creation of training documents, designing marketing material, and filing.
Graphic Designer/Sales Associate
UPS Store
07.2016 - 12.2018
- Provided exceptional customer service while building relationships with customers.
- Resolved issues in a professional and timely manner.
- Created and completed all print/design jobs including flyers, banners, invitations and blueprints.
- Performed notary public and fingerprinting services.
- Was responsible for opening and closing procedures including making deposits, balancing tils and postage.
- Was responsible for training new employees.
- Office duties included printing, filing, binding, laminating, mail sorting, managing emails (Outlook), and phone calls.
Line Personnel
Blue Coast Burrito
03.2013 - 06.2016
- Provided high level of customer service, and ensured a pleasant dining experience with quality service.
- Ensure cleanliness of dining area and food items on line at all times.
- Opening and closing procedures included cleaning, food preparation and stocking.
Office Assistant
PRD Business Solutions
10.2011 - 01.2013
- Was responsible for general office support such as sorting, filing and making copies.
- Assisted in large mailing projects such as assembly of documents and stuffing envelopes.
- Data entry of Nashville Predators Enter-To-Win forms into Excel.
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN05.2015
Skills
- Customer Service
- MS Excel, MS Word, MS Publisher, MS Outlook, MS Powerpoint
- POS, CMS, Mailbox & Admin Systems
- Brookdale Systems - UKG, OKTA, SIMS, RIM
- Adobe
- Organization
- Multitasking & Prioritization
- Effective Communication & Phone Skills
- Time Management
- Infection Control
- Activities of Daily Living ADL Support
- Caregiver Relations
- Electronic Recordkeeping
Timeline
Resident Care Associate/Receptionist
Brookdale Memory Care
11.2021 - 05.2023
Sales Associate
UPS Store
10.2019 - 11.2021
Customer Support Administrator
IPro Systems
12.2018 - 07.2019
Graphic Designer/Sales Associate
UPS Store
07.2016 - 12.2018
Line Personnel
Blue Coast Burrito
03.2013 - 06.2016
Office Assistant
PRD Business Solutions
10.2011 - 01.2013
High School Diploma -
Hendersonville High School
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