Hannah Marr
CHATTANOOGA
Summary
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Dispatch Manager
Rooter Man Plumbing and Drain Service
Harrison
04.2025 - Current
- Managed daily dispatch operations for plumbing and drain services.
- Coordinated technician schedules to optimize service delivery efficiency.
- Communicated with customers regarding service requests and updates.
- Utilized dispatch software to track job assignments and technician locations.
- Collaborated with team members to resolve service-related issues promptly.
- Assisted in training new dispatch staff on procedures and systems.
- Maintained accurate records of service calls and technician performance.
- Implemented effective communication strategies between field technicians and office staff.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
BDC Service Representative
Long Of Chattanooga Auto Mall
CHATTANOOGA
01.2025 - 04.2025
- Managed customer inquiries through phone and online platforms.
- Assisted service advisors in scheduling appointments and managing workflow.
- Provided detailed information about services and promotions to customers.
- Collaborated with technicians to ensure timely service updates for clients.
- Maintained accurate records of customer interactions in the database.
- Supported the team by following up on customer feedback and concerns.
- Handled payment processing and transaction confirmations efficiently.
BDC Representative
Camping World and Good Sam
CHATTANOOGA
05.2022 - 10.2024
- Managed inbound customer calls to address inquiries and provide product information.
- Assisted customers with service appointments and vehicle maintenance scheduling.
- Utilized CRM software to track customer interactions and follow-up actions.
- Educated customers on membership benefits of Good Sam Club offerings.
Education
Heritage High School
Ringgold, GASkills
- Dispatch software
- Route optimization
- Customer service communication
- Technician scheduling
References
References available upon request.
Timeline
Dispatch Manager
Rooter Man Plumbing and Drain Service
04.2025 - Current
BDC Service Representative
Long Of Chattanooga Auto Mall
01.2025 - 04.2025
BDC Representative
Camping World and Good Sam
05.2022 - 10.2024
Heritage High School