Hannah Owens
Nashville
Summary
Dedicated and dependable professional with experience in security, customer service, and fast-paced retail environments. Proven ability to maintain safety and order, deliver excellent customer experiences, and work effectively as part of a team. Skilled in conflict resolution, cash handling, and operating under pressure while adhering to company policies and procedures. Strong work ethic, attention to detail, and a commitment to upholding high standards of service and safety. Seeking to leverage diverse experience in a role that values reliability, adaptability, and a customer-focused approach.
Overview
4
4
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security Services
07.2024 - 11.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to emergency situations to assess and deflect issues
Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2021 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Carters Oshkosh
03.2021 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Team Member
Dairy Queen Grill & Chill
06.2020 - 01.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Honors Diploma -
East Nashville Magnet High School
Nashville, TN05.2023
Skills
- Facility security
- Crowd control
- Patrolling techniques
- Situational awareness
- Customer service
- Work ethic and integrity
- Time management skills
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Cash management
- Product restocking
- Issue resolution
Timeline
Unarmed Security Guard
Allied Universal Security Services
07.2024 - 11.2024
Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2021 - 08.2024
Cashier
Carters Oshkosh
03.2021 - 06.2021
Team Member
Dairy Queen Grill & Chill
06.2020 - 01.2021
Honors Diploma -
East Nashville Magnet High School
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